Jayan Francis

Respect sir/ma’am,

With due respect, My Name is Jayan Francis, and I am interested and willing to apply for the opening. I am a Graduate of Computer Application (BCA) from Barkatullah University, Bhopal in Madhya Pradesh in India. Then after I had completed Technical training and certification in IT infrastructure Management from CMC Ltd.

I am also having MCSA certification in server 2012 from Microsoft and I am also having ITIL v3 Certification in service management. I also worked as a System Support Engineer and IT FMS support Engineer with the IT administration department at the Indian Institute of Management Lucknow (IIM Lucknow) for more than 3 years. I have More than 5 years of experience in customer support and customer service with efficient knowledge of customer handling.

In my previous job, I worked as a Senior Support executive in one of the product-based companies in Indore, India. Recently I am pursuing my post-graduation in Data Analytics for Business course from St. Clair college, Winsor.

I believe if given a chance I can perform the assigned duty with complete dedication and honesty.

Thank you

Company name- Walkover

Post- SENIOR SUPPORT EXECUTIVE

Address -Indore, MP 452001

Duration - Sep 2021 – Aug 2022

• Executing conversion plans and documenting possible improvements; identifying disruptions in the processes.
• Coordinate with IT team members, network and system administrator, and manager for resolving all technical problems.
• Demonstrated outstanding product knowledge to achieve high customer levels.
• Maximized customer engagement and satisfaction by delivering excellent customer service

Company name- Concentrix

Post-ADVISOR I TECHNICAL SUPPORT

Address- Chennai, TN

Duration - Jan 2021 – Sep 2022

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Responsible for the accounting of licenses on each PC and server. Take care of the procurement of licenses,

installation, tracking, and other details. Ensure that the software components have a valid license and audit the license status and document it for further use.

• Updating and amending existing databases. Setting up and testing new database and data handling systems.

Monitoring database efficiency. Sustaining the security and integrity of data.

College Name- St. Clair college

Field - DATA ANALYTICS, MACHINE LEANING, AND ARTIFICIAL INTELLIGENCE

Degree Name - Data Analytics for Business

Place- Windsor, ON N9C 2M3

Course Duration Jan 2023 – Apr 2024

Course details- Doing the Analysis for Businesses in various fields and sectors Retail, IT, healthcare, Automobiles, etc using Machine Learning Algorithms and predicting the future aspects of business and coming up with a suitable solution to deal with the problem.

College Name- Gujarati Professional Institute

Field -COMPUTER SCIENCE

Degree Name- Degree in Computer Application

Place- Indore, MP 452001

Course Duration- May 2017 – Aug 2020