Jayla Atchison

Administrative and customer service professional with 14 years of experience supporting clients, teams, and day-to-day business operations. Known for being reliable, highly organized, and detail-oriented, with a strong ability to communicate with people, solve problems, and follow through. Experienced across customer service, program coordination, systems and technology, business analysis, staff training, and process improvement, with a genuine commitment to creating positive experiences for both clients and colleagues.

Program Services Coordinator at ATMA CENA Healthcare Solutions (2025-11 – Present)

Customer-focused professional supporting students and clients throughout their training journey, while managing day-to-day program operations, LMS administration, course delivery, and technical support. Known for responsive communication, problem-solving, and creating a positive, seamless student experience.

• Provide ongoing support to future students, current students, and alumni through email, phone, and virtual meetings.
• Administer and maintain the Kajabi Learning Management System (LMS), including course builds, content updates, community moderation, student communications, and troubleshooting.
• Collaborate with the Program Director on curriculum development and updates, including creating, editing, and maintaining course content and learning materials.
• Coordinate and moderate live virtual Q&As via Zoom, supporting both instructors and students.
• Provide technical support to staff, students, and clients across learning platforms and digital systems.
• Business Analyst on the development and implementation of a new Electronic Health Record (EHR) system, supporting requirements gathering, workflow development, testing, quality assurance, issue tracking, and vendor collaboration.
• Support student recruitment and enrollment through training sales calls, student follow-up, and program advising.
• Draft and edit student communications, marketing emails, and outreach in collaboration with internal teams.

Volunteer Social Media Coordinator at ElderDog Canada: Edmonton Pawd (2026-02 – Present)

Manage Instagram and Facebook accounts for a nonprofit organization dedicated to keeping seniors and their pets together. Create engaging content, respond to community inquiries, and collaborate with fellow volunteers to support the organization's mission and online presence.

Business Analyst at Valard Construction LP (2022-08 – 2025-10)

Led research into business needs to inform ideal procurement and integration of new business functions, applications and software which directly improved efficiency in multiple departments.

• Successfully lead 17 projects throughout the lifecycle of new software solutions and new process implementation.
• Met with executives, end-users, and other stakeholders to understand their needs, expectations, and goals for a final product; called requirements elicitation.
• Bridged the gap between business and technology by translating business requirements into technical requirements for software developers and vendors to ensure mutual understanding of the desired product.
• Developed and executed test scripts to verify the end products met business needs and functioned properly.
• Created operations and system process models and robust data maps using Visio and Excel.
• Created and documented 45 Standard Operating Procedures (SOP'S) for business processes and IT support.
• Hosted employee training sessions for new and existing employees and end-users.

Payroll & Administrative Supervisor at Select Medical Connections (2019-12 – 2022-03)

Provided vital administrative support by managing payroll, invoicing, travel logistics, and compliance documentation to ensure nurses could be deployed nationwide during the COVID-19 pandemic.

• Manually organized, calculated, and processed ~70 employee timesheets per week using QuickBooks.
• Accurately invoiced ~50 clients per week using client-specific bill rates.
• Booked travel for ~30 employees per week to destinations across Canada, often in remote, hard-to-reach locations.
• Booked accommodations for ~10 nurses per week via Air BnB, hotels and private homeowners.
• Design mass, shared Excel workbooks to track and invoice accommodation costs.
• Tracked and maintained compliance documents, licenses and certifications specific to nurses for to various health authorities and provinces.
• Created employment letters and contracts between clients and employees with great attention to detail.
• Managed administration team workload, expense approvals processes and trained new employees.

Service Advisor/D365 Super User at Cable Price NZ (2018-02 – 2019-06)

Managed the lifecycle of specialized machines and new truck builds from procurement to deployment. Coordinated and booked vendors, contractors, and mechanics, while working with the salesmen and customers to meet critical delivery deadlines.

• Scheduled mechanical resources to complete service orders on machines and trucks.
• Managed lifecycle maintenance by ordering correct parts and scheduling service.
• As 1 of 5 super-users, travelled to 8 company branches across New Zealand to train new and existing employees on Microsoft Dynamics and new service processes.
• Provided technical support for all employees and management.

Front Desk Agent/Travel Coordinator at Sodexo Canada (2016-04 – 2017-05)

Organized accommodations for a remote oil camp of 1500 room capacity and coordinated travel for 180 employees.

• Managed guest arrivals by inputting reservation requests, assigning rooms and programing individual badges.
• Booked flights and rooms based on the schedules of 5 departments for ~180 employees.
• Input data for reports with the use of spreadsheets in a timely manner to meet strict deadlines.
• Handled guest complaints in a sensitive and professional manner.

Administrative Supervisor at Sodexo Canada (2013-07 – 2016-04)

Managed front desk operations, staff training, scheduling, reporting, invoicing, and guest accommodations.

• Coached and trained employees on front desk duties including systems, invoicing and commissary.
• Built and maintained rotating schedules for a team of employees.
• Generated reports using multiple software programs and invoiced the client on a weekly basis.
• Calculated and organized inventory data.
• Organized accommodations for ~ 300 guests.

Claims Processor at The Dominion Insurance (2012-07 – 2013-06)

Handled payments, subrogation recoveries, document management, and data entry with accuracy and efficiency.

OSD Department Manager at Shopper's Drug Mart (2011-10 – 2012-07)

Managed cash operations, sales, and customer services, including passport photos and post office support.

Diploma in Natural Nutrition – Canadian School of Natural Nutrition (2028-07)

Certification in Project Management for Information Technology – Northern Alberta Institute of Technology (2024-07)

Certification in Business Analysis – Grant MacEwan University (2024-02)

High School Diploma – H.J.

Cody High

School (2011)