Laureen Natalia

Dedicated and highly adaptable aviation and customer service professional with hands-on inflight experience and a strong operational background in airport services, passenger relations, and safety compliance. Experienced in supporting passengers throughout all phases of travel while maintaining professionalism in fast-paced and safety-sensitive environments. Recognized for strong communication skills, emotional intelligence, cultural awareness, and a guest-focused approach to service.

Passionate about creating positive travel experiences while maintaining the highest standards of safety, efficiency, and professionalism.

Cabin Crew - Central Mountain Air

(2025-01)

• Ensure passenger safety, comfort, and security throughout all phases of flight.
• Conduct safety demonstrations and enforce aviation regulations and company procedures.
• Delivery inflight service professionally while maintaining calm communication under pressure.
• Assist passengers during onboard concerns, delays, medical situations, and operational disruptions.
• Collaborate with crew members and airport staff to ensure efficient daily operations.

Customer Service Agent - Kelowna International Airport, BC - Kelowna, British Columbia

(2023-10)

• Support passengers during check-in, boarding, baggage handling, and gate operations.
• Assist travelers with documentation, flight changes, and customer inquiries.
• Provide excellent customer service during irregular operations and schedule disruptions.
• Maintain compliance with airline safety and airport security procedures.

Cashier & Customer Service Associate - Springfield Bulk Foods

(2024-07)

• Delivered friendly customer service while assisting shoppers with purchases and inquiries.
• Handled transactions accurately and balanced tills responsibly.
• Maintained a clean and organized retail environment.

Diploma - Procurement Management - Mount Kenya University (2021 - 2023)

Adult Upgrading - Okanagan College