Jean Roselle Abesamis

Professional Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Skills

• Parent and Guardian Relations
• Verbal and Written Communication
• Brand Loyalty
• Sales Expertise
• Customer Needs Assessment
• Production Preparation
• Money Handling
• Merchandising
• Station Preparation
• Order Taking
• Proper Storage Procedures

• Work Area Maintenance
• Credit and Cash Transactions
• Menu Inquiries
• Team Meetings
• Food and Beverage Service
• Proper Waste Disposal
• Product Knowledge
• Cash Drawer Management
• Coffee Machinery
• Product Display
• Temperature Assessments
• Guest Inquires
  • Resolved customer complaints and maintained clean and tidy checkout area.

 

Work History

Customer Service Cashier | 07/2012 - 12/2013

Burger King, Calgary, Alberta

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Redeemed coupons to discount purchases.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Maintained accurate records of customer transactions for reporting purposes.
• Utilized various software applications to process customer orders.
• Referred to price sheets and special sale bulletins to enter price changes.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers.

Customer Service-Cashier | 12/2013- 01/2015

A&W® Restaurants, Calgary, Alberta

• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Tallied cash drawer at beginning and end of each work shift.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed refunds and exchanges in accordance with company policy.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Identified and resolved discrepancies and errors in customer accounts.

Education

George Brown College, Personal Support Worker, Toronto, AB

January 2015

• 4.0 GPA Spring, Winter and Fall 2015

Bow Valley College, Early Childhood Care and Education, Calgary, AB

January 2022- December 2022

• 4.0 GPA Spring and Winter 2022
• 3.67 GPA Fall 2022

Certifications and Training

• Certificate of Early Childhood Education and Development, Bow Valley College - January 2022-December 2022.

• Alberta Child Care Staff Certification- Level 2 Early Childhood Educator], Government of Alberta, February 3, 2023.

• Certified First Aid Level C CPR/AED, St. John Ambulance, issued March 7,2021, expires March 7,2024

• Police Information Check, Vulnerable Sector Search, Calgary Police Services, January 27, 2023.

• Brain Story Certification, Alberta Family Wellness Initiative -January 1, 2023.

• Nourishing Beginnings Module 1& 2, February- March 2023.

Customer Service Experience: I have extensive experience in customer service, which involves interacting with customers, addressing their inquiries, and providing support to ensure their satisfaction. This includes handling both face-to-face and online interactions, answering questions, resolving complaints, and assisting with product or service-related issues. Additionally, I am skilled in maintaining a positive and empathetic attitude, fostering strong relationships with customers, and ensuring that their needs are met in a timely and efficient manner.

Childcare Experience: In the childcare field, my experience revolves around caring for children of various ages, typically ranging from infants to adolescents. This includes creating a safe and nurturing environment, engaging in age-appropriate activities, and supervising playtime. I have experience in maintaining proper hygiene, preparing meals, and ensuring the overall well-being of the children under my care.

Additionally, I am adept at communicating with parents or guardians, providing updates on the child's development, and addressing any concerns that may arise.

It's important to note that individual experiences in customer service and childcare can vary widely based on specific roles, industries, and settings. These summaries provide a general overview of what the experiences might entail.

Childcare education focuses on understanding children's development, safety, and health in various childcare settings. Key aspects include curriculum and play, communication and interaction, behavior management, inclusive education, observation and assessment, legal and ethical considerations, and family involvement.

Education programs provide hands-on experiences in real-world settings, allowing individuals to pursue careers in various childcare settings. Continuing education and professional development are encouraged to stay updated with the latest research and best practices in childcare.