Jeanette Stephenson

Professional, customer-focused communications and community engagement professional with more than 20 years of experience delivering exceptional service, building trusted relationships, and supporting diverse stakeholders across healthcare, nonprofit, and community-based organizations. Recognized for providing responsive, compassionate service, resolving complex inquiries, and communicating clearly and professionally with members of the public, government partners, volunteers, families, and multidisciplinary teams. Highly organized and detail-oriented, with extensive experience coordinating multiple priorities, maintaining confidential information, managing CRM and administrative systems, and ensuring accurate, timely communication in fast-paced environments.

Known for remaining calm under pressure, exercising sound judgment, and creating positive experiences through empathy, active listening, and practical problem-solving. Currently pursuing an MBA at Carleton University, further strengthening expertise in leadership, organizational effectiveness, and continuous service improvement. Committed to delivering responsive, accessible, and professional customer service while contributing positively to the community.

Marketing and Communications Lead - BENNETT VILLAGE / BENNETT CENTRE LONG TERM CARE

(2020-01 - 2026-12)

Served as a primary point of contact for residents, families, community partners, donors, volunteers, and external stakeholders, providing timely information and responsive customer service.

• Responded to inquiries and coordinated communication across departments to ensure questions and concerns were addressed accurately and professionally.
• Maintained confidential records and CRM databases, ensuring data accuracy and supporting organizational reporting.
• Coordinated meetings, events, volunteers, vendors, and community partners while managing multiple priorities and competing deadlines.
• Prepared correspondence, reports, presentations, and informational materials for a wide range of audiences.
• Collaborated with leadership and multidisciplinary teams to improve communication, enhance service delivery, and support organizational initiatives.
• Led the organization's website redevelopment and digital communications initiatives to improve accessibility and public information.
• Supported fundraising campaigns that contributed more than $160,000 in community investment.

Program and Communications Consultant - BEYOND THE MISSION

(2015-01 - 2020-12)

Supported nonprofit organizations by strengthening community engagement, improving client communications, coordinating stakeholder relationships, and developing practical solutions.

• Working with clients
• Responding to requests
• Coordinating projects
• Facilitating meetings
• Preparing documentation
• Maintaining relationships

Marketing & Communications Coordinator | Customer Relations | Community Engagement - ELDER-HELP PEEL

• Helping newcomers
• Helping seniors
• Supporting caregivers
• Working with diverse cultures
• Answering questions
• Connecting people to services
• Coordinating volunteers

Master of Business Administration - MBA - Carleton University

TESL Diploma - TESL - Vancouver Career College

Bachelor of Arts (Honours) - Marketing & Advertising - University of the Arts London