Navya Teja Kommineni

Customer-focused professional with experience in customer service, administrative support, customer communications, and problem resolution in fast-paced environments. Skilled in handling customer inquiries, resolving concerns, maintaining accurate documentation, and delivering positive customer experiences. Strong communication, active listening, multitasking, and problem-solving abilities.

Proven ability to build rapport with customers, adapt to new technologies, and work effectively both independently and as part of a team.

Executive Assistant to Director at NSPIRA MANAGEMENT SERVICES PRIVATE LIMITED (2024-12 – 2026-05)

• Served as the primary point of contact for internal teams, project stakeholders, and external partners, handling inquiries and ensuring timely issue resolution.
• Managed and tracked 150 open-status issues daily through ERP and MIS, coordinating with cross-functional teams to ensure prompt closure and continuity.
• Utilized ERP systems, MIS dashboards, audit reports, and business applications to monitor branches performance, and support decision-making processes.
• Monitored and tracked the weekly progress of 6 civil infrastructure projects, identifying delays, reporting risks, and providing status updates to management.
• Prepared 4–5 daily MIS, operational, and audit reports, providing data-driven insights that supported strategic and operational decisions by the Director.
• Conducted and coordinated daily review meetings with project teams, documenting action items, tracking deliverables, and ensuring timely follow-up on pending tasks.
• Maintained accurate business records, project documentation, presentations, and reports while ensuring data integrity and confidentiality.
• Collaborated with multiple departments to resolve operational challenges, streamline workflows, and improve project visibility and reporting accuracy.
• Utilized Microsoft Office Suite, JIRA, ERP platforms, and reporting tools to analyze data, track performance metrics, and support business operations.

Crew Member at LITTLE CAESARS PIZZA (2024-06 – 2024-09)

• Delivered excellent customer service in a high-volume environment by assisting customers with orders, inquiries, and concerns.
• Listened actively to customer needs and provided prompt, effective solutions.
• Maintained product knowledge to answer customer questions and make recommendations.
• Assisted with inventory replenishment and ensured compliance with cleanliness and food safety standards.
• Collaborated with team members to ensure efficient operations and customer satisfaction.

Sales & Marketing Intern at MYCAPTAIN (2020-09 – 2020-12)

• Assisted customers and prospects by responding to inquiries and providing information about products and services.
• Supported customer engagement initiatives through phone, email, and digital communication channels.
• Maintained records of customer interactions and follow-up activities.
• Collaborated with team members to support customer acquisition and relationship-building efforts.
• Assisted with promotional campaigns and customer outreach activities.

Post Graduate Certificate in Project Management – CONESTOGA COLLEGE (2023-09 – 2024-04)

Post Graduate Certificate in Business Analytics – CONESTOGA COLLEGE (2023-01 – 2023-08)