Jenil Desai

Detail-oriented administrative professional with over four years of experience in customer service, data entry, and office administration. Skilled in compiling and validating information, preparing and formatting documents, coordinating appointments and bookings, and providing courteous reception and client support in fast-paced environments. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and computerized systems, with a typing speed of 45 WPM.

Recognized for strong attention to detail, organization, and communication skills, with a proven ability to manage multiple priorities accurately and efficiently. Currently completing a Diploma in Business Administration Management and eligible to work in Canada.

Hospital Administrator at Apollo Hospital (2022-06 – 2024-03)

• Scheduled and coordinated appointments, consultations, and follow-up visits
• Maintained accurate patient records, documentation, and confidential information
• Managed phone calls, emails, correspondence, and administrative requests
• Coordinated communication between patients, healthcare professionals, and administrative staff
• Assisted with billing, payments, invoices, and insurance-related documentation
• Prepared reports, forms, documents, and other administrative materials
• Entered and updated patient information accurately using computer systems
• Maintained organized files and ensured documents were properly recorded and accessible

Dental Administrative Assistant at River City Dental Clinic (2024-06 – 2025-08)

• Welcomed and assisted patients in person and by telephone, providing professional and friendly customer service
• Scheduled, confirmed, and rescheduled patient appointments while maintaining an organized daily schedule
• Managed patient records, updating personal information, medical history, and appointment details accurately
• Handled incoming calls, emails, and patient inquiries regarding appointments, services, and general office information
• Processed payments, receipts, invoices, and basic billing transactions
• Verified patient insurance information and assisted with insurance-related inquiries and documentation

Retail Sales Associate at Best Buy (2025-10 – 2026-06)

• Provided accurate, detail-oriented customer service, processing transactions and maintaining confidential customer information in compliance with company procedures
• Used multiple computer systems to enter data, access records, and support customer requests efficiently
• Resolved customer concerns professionally, identifying effective solutions to improve satisfaction
• Collaborated with colleagues to meet service, operational, and organizational goals

Diploma in Business Administration Management – Keyano College (2024-05 – 2026-04)