Kawalpreet Singh

Administrative professional with progressive experience providing office, clerical, records management, scheduling, data entry, customer service, and operational support within large and complex organizations. Experienced supporting Managers, Team Leaders, employees, patients, families, visitors, and multidisciplinary teams while coordinating inquiries, appointments, documentation, records, reports, correspondence, supplies, and day-to-day office operations. Skilled in maintaining accurate electronic and confidential records, preparing reports and spreadsheets, responding to telephone and in-person inquiries, coordinating schedules, managing competing priorities, and providing professional customer service in high-volume environments.

Proficient in Microsoft Office, Word, Excel, PowerPoint, Epic EPR / Connect Care, Meditech, UKG Dimensions, Andgo, and electronic information management systems. Known for accuracy, organization, professionalism, confidentiality, reliability, problem solving, and effective communication.

Scheduling Clerk | Workforce Management Office at Trillium Health Partners (2024-08 – 2025-12)

• Coordinated daily administrative and clerical activities for Corporate Services groups within a complex organization, supporting Managers, Team Leaders, employees, and internal stakeholders.
• Responded to telephone, email, and internal inquiries regarding schedules, staffing, attendance, vacation requests, payroll information, and administrative processes.
• Maintained accurate electronic records including employee assignments, rosters, schedules, availability, attendance information, workforce records, and confidential administrative information.
• Entered, reviewed, verified, updated, and maintained information across workforce management systems while ensuring accuracy and timely implementation of approved changes.
• Prepared, reviewed, and distributed reports, spreadsheets, schedules, and administrative documentation to support management planning, operational oversight, and day-to-day decision making.
• Coordinated schedules and appointments involving multiple stakeholders by reviewing availability, requirements, priorities, changes, and time-sensitive requests.
• Processed and verified payroll-related information, reviewed records, identified discrepancies, and coordinated corrections with Managers and Team Leaders.
• Prepared meeting agendas, documented minutes, recorded decisions and action items, and coordinated follow-up requirements with Managers and Team Leaders.
• Maintained organized administrative records and supported onboarding, training documentation, and other time-sensitive office activities.
• Trained new hires across different positions on administrative procedures, systems, documentation requirements, and established workplace practices.

Medical Imaging Area Coordinator | Diagnostic Imaging at St Joseph Health Centre | Unity Health (2023-04 – 2025-12)

• Coordinated day-to-day administrative and clerical operations for Diagnostic Imaging, supporting patients, families, physicians, nurses, technologists, porters, and hospital departments.
• Served as a front-line point of contact for patient, staff, and departmental inquiries, providing information, relaying messages, coordinating follow-up, and directing requests to appropriate resources.
• Scheduled and coordinated appointments and diagnostic examinations while managing changes, cancellations, add-on requests, preparation requirements, and competing priorities.
• Entered, verified, updated, retrieved, and maintained accurate patient, appointment, examination, and administrative information within electronic information systems.
• Prepared, maintained, organized, retrieved, and distributed clinical and administrative documentation associated with appointments, examinations, requests, cancellations, rescheduling, and follow-up.
• Communicated appointment information, preparation instructions, examination requirements, delays, changes, and follow-up information clearly and professionally.
• Coordinated communication between Diagnostic Imaging, inpatient units, Emergency, and other hospital departments to facilitate timely patient movement, examination readiness, appointment changes, and resolution of operational issues.
• Collaborated with physicians, radiologists, nurses, navigators, technologists, porters, and other healthcare professionals to coordinate services and resolve administrative and operational issues.
• Monitored appointment status, patient flow, delays, add-on examinations, cancellations, rescheduling requirements, and departmental capacity to support efficient daily operations.
• Maintained confidentiality and accuracy when handling sensitive patient information and responding to inquiries in a fast-paced environment.

Unit Coordination Assistant | Comprehensive Stroke Unit at Mississauga Hospital | Trillium Health Partners (2022-03 – 2024-08)

• Coordinated front-line administrative and clerical operations for a busy hospital unit, supporting Patient Care Managers, physicians, nurses, patients, families, visitors, and multidisciplinary teams.
• Served as a key point of contact for patients, families, staff, physicians, hospital departments, and visitors, responding to inquiries and directing requests to appropriate resources.
• Managed incoming administrative requests and coordinated communication, follow-up, and information exchange between patients, families, healthcare professionals, and hospital departments.
• Collected, entered, verified, updated, retrieved, organized, scanned, faxed, distributed, and maintained patient records, correspondence, consult notes, requisitions, and other administrative documents.
• Coordinated admissions, discharges, transfers, medical tests, consultations, appointments, cancellations, and rescheduling requirements while maintaining accurate documentation.
• Scheduled medical tests, consultations, appointments, and follow-up requirements and communicated relevant information to patients, families, physicians, nurses, and clinical teams.
• Maintained accurate and confidential electronic records and followed established procedures for handling, storing, retrieving, and distributing sensitive information.
• Maintained unit supplies and administrative materials by monitoring inventory, identifying replenishment requirements, and coordinating purchases through Staples and approved vendors.
• Supported staff orientation and provided administrative guidance regarding unit procedures, documentation requirements, communication processes, and day-to-day responsibilities.
• Prioritized multiple administrative requests and interruptions while maintaining accuracy, professionalism, confidentiality, organization, and continuity of daily operations.

Business Administration and Management in Business Administration and Management – Seneca College (2022)