Jennifer Dalija

I am an experienced corporate operations and training consultant with a strong background in running day-to-day business logistics, training teams, and managing backend administration. After years of handling high-volume corporate locations – where I took care of everything from Ceridian Dayforce payroll and scheduling to full P&L tracking – I am looking to bring my organizational skills into an office administration or customer support role. I pride myself on being highly organized, practical, and someone who knows how to keep workplace operations running smoothly behind the scenes.

Corporate Operations and Training Consultant - BOOSTER JUICE

(2023-07)

Working with the team to ensure the execution of store operations (i.e. coaching & training) is up to the highest brand standards.

• Collaborated with Corporate Store Managers to enhance store operations, particularly focusing on strategies to control labor and food costs, resulting in improved financial outcomes
• Supported Corporate Store Managers in maintaining exemplary store cleanliness and organization, ensuring alignment with corporate standards and enhancing customer experience.
• Developed and executed staff training programs, enhancing team performance and improving customer service
• Trained and mentored new franchisees in store portion, providing comprehensive guidance on company policies, operational procedures, and best practices, resulting in successful launches and consistent operational performance across new franchise locations.
• Responsible for analyzing and explaining P&L statements, providing detailed reports on financial performance, and identifying key factors driving profitability.
• Help corporate accounting departments with payroll processing using Ceridian Dayforce
• Conducted four days Managers Training session to provide strategic guidance on controlling food and labor costs, resulting in improved store management and operational success.

Corporate Store Manager - BOOSTER JUICE

(2021-11 - 2023-07)

• Led the hiring and training process to build a strong, cohesive team that aligns with our company values and dedication to service excellence.
• Oversee daily operations of the store, ensure quality standards for food and service are maintained.
• Carefully managed labor costs by developing efficient scheduling plans without compromising on service quality.
• Execute and maintain schedules that reflect business needs while maintaining labor expense
• Maintaining a safe, secure, and clean work environment.
• Processing payroll, ensuring accurate and timely payment for all employees
• Handle inventory management, including ordering supplies and managing stock levels to minimize waste
• Coaching and disciplining employees and enforcing policies, procedures, and productivity standards
• Analyze sales reports and financial records to identify areas for improvement and drive profitability
• Set sales targets and work with the team to ensure these goals are met or exceeded

Store Manager - TIM HORTONS

(2008-07 - 2021-11)

• Managed all aspects of restaurant operations, including staff scheduling, inventory management, and customer service.
• Implement and maintain effective system for scheduling, tracking employee hours, and managing attendance
• Develop and enforce operational policies and procedures to improve productivity and efficiency
• Train staff in proper food handling and hygiene practices to maintain high food safety standards
• Led a team, providing coaching and mentoring to improve performance and foster a positive work environment.
• Ensured compliance with health and safety regulations, passing all inspections with high marks.
• Conduct regular performance evaluations and provide feedback to staff to support their growth and development
• Plan and organize staff meetings and training sessions to keep the team informed and motivated

Business Administration Diploma (2023)

Medical Reception and Office Assistant Diploma (2017)

High School - St. Joseph Catholic High School Edmonton