Jennifer Gibbons

Medical Office Administrative Professional with experience in Customer Service and Basic Tech Support seeking remote work opportunities

Patient Care Assistant at Ontario Health atHome (2017-05 – Present)

Coordinate intake appointments and manage communications for the Intake Team

• Coordinate intake appointments for the Intake Team
• Manage incoming communications (calls, faxes), initiate files, log referrals and reports, and distribute to relevant team members
• Serve as the initial point of contact for patient and service provider inquiries
• Maintain filing systems and oversee electronic record management

Medical Office Assistant at Towards Recovery Clinic (2014-06 – 2020-06)

Provided front-line support and administrative assistance at addiction treatment clinic

• Provided front-line support by greeting patients, managing appointment schedules, and answering phone calls
• Handled prescription faxing to pharmacies, confirmed last dose details
• Conducted patient video monitoring and urinalysis testing with accurate result documentation
• Managed clerical tasks including chart closure, filing, and other administrative responsibilities

Medical Office Assistant at ACT Clinic (2014-12 – 2014-06)

Welcomed patients and handled administrative tasks at addiction treatment clinic

• Welcomed patients, scheduled appointments, and addressed phone inquiries
• Processed prescription faxing and confirmation of medication doses
• Performed patient video monitoring, urinalysis testing, and recorded outcomes
• Maintained an organized filing system and executed clerical duties as required

Remote Agent – Telephone Interviewer at Advanis (2013-03 – 2014-01)

Conducted telephone surveys and market research interviews

• Utilized remote dialer systems to contact participants for surveys conducted on behalf of various clients
• Accurately coded survey files for market research purposes
• Schedule callback appointments for unreachable respondents

Graphics Coordinator at Darby Sportswear Co. Ltd. (2006-12 – 2012-07)

Created artwork and managed organizational systems for apparel graphics

• Created silk-screen artwork, embroidery files, and processed orders
• Developed and managed an organizational system for artwork and embroidery assets
• Handled daily office functions including customer communication, order processing, and document management

Customer Service/Sales Representative at NCO (2004-01 – 2006-12)

Provided customer service and sales support via telephone

• Responded to inbound customer inquiries and provided product information
• Executed upselling initiatives and processed sales orders
• Assisted customers with basic troubleshooting procedures over the telephone

Diploma in Medical Office Administration – Medix College

Diploma in Graphic Arts Electronic Prepress – Mohawk College