Jennifer J

Results-driven professional with 8+ years of experience in customer service, fraud analysis, and sales-focused environments. Skilled in building rapport quickly, identifying client needs, and guiding conversations toward action. Proven ability to handle high-volume interactions, overcome objections, and maintain detailed records. Seeking to leverage strong communication and analytical skills in an appointment setting role.

Loss Prevention / Fraud Analyst Leader at TD Bank

Managed high-volume inbound calls investigating fraudulent transactions and guiding clients through resolution processes

• Managed high-volume inbound calls, investigating fraudulent transactions and guiding clients through resolution processes
• Built trust quickly with clients in sensitive situations using strong communication and problem-solving skills
• Identified behavioral patterns and risk indicators to support decision-making and fraud prevention
• Documented detailed case notes in internal systems to ensure seamless collaboration across teams

Inbound Loss Prevention Customer Service Agent at TD Bank

Assisted clients with fraud and scam-related transactions, providing clear and empathetic support

• Assisted clients with fraud and scam-related transactions, providing clear and empathetic support
• Investigated suspicious account activity while adhering to compliance protocols
• Educated customers on fraud prevention and account security best practices
• Balanced efficiency with accuracy in a high-volume call center environment
• Demonstrated discretion and professionalism when handling sensitive financial matters

Server | Bartender at Joey Restaurant Group

Delivered high-quality guest service in a fast-paced, upscale dining environment

• Delivered high-quality guest service in a fast-paced, upscale dining environment
• Managed front-of-house flow as hostess, ensuring efficient seating and guest satisfaction
• Prepared specialty beverages as a barista while maintaining speed, precision, and presentation standards
• Built strong rapport with guests, contributing to repeat clientele and positive dining experiences
• Collaborated with kitchen and bar teams to ensure seamless service execution

Styling Advisor / Sales Associate at Aritzia

Provided personalized styling consultations to deliver a luxury retail experience

• Provided personalized styling consultations to deliver a luxury retail experience
• Drove sales through relationship-building and in-depth product knowledge
• Promoted to Lead Advisor for strong performance and leadership capabilities
• Supported team development, coached associates, and maintained elevated brand standards
• Handled client concerns with professionalism and solution-oriented communication

B.A in Sociology – York University (2015-01 – 2020-12)

Professional Certificate in Cyber Security – Google Coursers (2023-01 – 2024-12)