Diane Machado
Customer Service | Front Desk Administration | Appointment Scheduling
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About
Administrative professional with extensive healthcare administration experience including 11 years as a Medical Office Manager. Skilled in patient appointment management, multi-line phone systems, record maintenance, and professional patient service. Experienced in organization, effective communication, confidential information management, and fast-paced healthcare environments. Detail-oriented, dependable, and committed to creating welcoming patient experiences.
Experience
Administrative Role at St. Michael's Hospital
Strengthened ability to stay organized, communicate effectively, manage confidential information, and work accurately in a fast-paced environment.
Medical Office Manager
11 years of experience managing patient appointments, answering multi-line phone systems, maintaining accurate records, and providing friendly and professional service.
Education
Diploma in Medical & Health Administration – Toronto School of Business
Ontario Secondary School Diploma (OSSD) – Thomas Merton Catholic High School
