Jennifer Mitchell

Do What Others Do Not .

Department Manager Natural Foods - Loblaws and Sobeys - Campbell River, BC

(2026-03)

• Hiring, schedules, reports, ordering, coaching , discipling, customer service.

Reiki Practitioner - Your Soul Essentials (Self Employed) - Campbell River, BC

(2019-07)

In Reiki, the practitioner transfers energy by placing their hands over or on the patient. Reiki is a type of energy healing. Energy healing targets the energy fields around the body.

Aromatherapist - Your Soul Essentials ( Self Employed) - Campbell River, BC

(2019-07)

I am a aromatherapist who specializes in AromaTouch massage and reflexology. In my technique I also help drain the lymphatic systems of toxins with the body of my clients .

Certified Personal Trainer / Nutritionist - Your Soul Essentials ( Self Employed) - Campbell River, BC

(2009-08)

• Demonstrating and instructing athletic, fitness and sports activities in order to promote healthy lifestyle.
• Researching and developing guidelines related to recreation, sports, fitness and athletic safety
• Providing advice and consulting services to community groups, corporations, schools and other organizations in the design and development of fitness programs and activities
• Evaluating clients' overall fitness by completing comprehensive evaluations and physician clearances
• Maintaining all health reports and paperwork with the highest level of confidentiality
• Creating personal training programs that successfully address specific injuries and/or health challenges
• Designing enjoyable and innovative customized training programs based upon fitness goal for the client
• Educating clients on effective ways to exercise while on business travel, at home and during vacation
• Collaborating with clients to improve their overall endurance, strength, flexibility and balance
• Conducting fitness orientation appointments with new members in order to promote healthier lifestyles
• Cultivating positive relationships with class participants by teaching variety of challenging classes
• Educating clients about the long term health benefits of balanced diets and exercise programs.
• Instructing clients on proper meal preparations and recipes.

Central Island Branch Manager BC SPCA , Animal Centre - BC SPCA Central Island - Campbell River, BC

(2024-04 - 2026-02)

The mission of the British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is to protect and enhance the quality of life for domestic, farm and wild animals in British Columbia.

• Administer medications , vaccines and medical care to all animals.
• Maintain accurate medical records & documentation.
• Maintain very sterile environments according to protocol for the animals in our care, along with enrichment, feeding protocols and fluid therapies and behavioural pathways for each animal.
• Work with (IDEXX laboratory) for blood, fecal , cytology and urine samples.
• Work with quarterly & yearly budgets , and ensure Budgets are on target and working within the budget.
• Extensive Administration work each and every day.
• Payroll , schedules, hiring & training staff, volunteers and fosters and new adopters.
• Fundraising throughout the community and working with other community organizations to help as many in need animals as we can.
• Make appointments with Veterinary Clinics and take animals to all appointments and pick up.
• Strict adherence to safety protocols & PPE.
• Educating the community on animal welfare.
• Impeccable organization, multi tasking and problem solutions.

Divisional Sales Manager/Operations Manager - Staples Canada - Campbell River, BC

(2023-09 - 2024-04)

• Planning & Organizing product schedules.
• Ensuring all products and services meet the highest quality standard.
• Keep track of KPI's and generate reports to evaluate performance and make data decision improvements where necessary.
• Oversee the day to day operations to ensure the business runs smoothly & efficiently
• Create and enforce operational policies and procedures to enhance productivity and compliance.
• Recruit, train, and supervise employees, and address any performance or disciplinary issues. Along with creating schedules.
• Collaborate with other departments to ensure alignment and support for overall business goals .
• Address & resolve customer complaints or issues to maintain high levels of satisfaction.

Multi Store Manager/Trainer - Reitmans (Canada) Ltd - Campbell River, BC

(2019-09 - 2023-05)

• Visual Resets , Store Plans & Merchandising entire store front to back, quickly & efficiently.
• Responsible for all reports, metrics, Meeting sales targets & budgets, audits, Health & Safety and Loss Prevention.
• hiring, recruitment & training of all staff as well as disciplinary actions and coaching to Develop and grow our team into superstars.
• Closed/Opened and moved store & locations this past year.
• We also have had the lowest shrink in my entire district for the last 4 yrs.
• Regular markdowns prices and promos completed regularly.
• Customer Service #1 always.
• Completed all schedules 3 to 4 weeks in advance.
• Received stock , transfered stock to other stores, kept a close eye on inventory levels .
• Regular contact and meetings with other store managers, District Managers and Regional manager along with visual & merchandising teams as well as my own team.
• Exceptional communication, problem solving and organization.

Member of the Board of Directors - CVHIS - Comox Valley Head Injury Society - Comox Valley, BC

(2019-07 - 2022-09)

The Comox Valley Head Injury Society (CVHIS) is a non-profit organization providing programs and support services to acquired brain injury survivors, their families and caregivers in the Comox Valley. Since 1993, our mission has been to promote the health and well-being of our members, and reduce incidences of brain injury in our community through prevention-based education. CVHIS’s support services are confidential and use strength-based, harm reduction approaches. CVHIS is a registered charity and is incorporated under British Columbia’s Society Act.

Registered Charitable Number: 873631824 RR0001

Business Owner/Operator/Book Keeper (Self Employed) - Rental Accommodations - Courtenay, ND

(2015-03 - 2019-08)

I focus on short term rentals with 6 locations. We make guests feel like they have a home away from home when travelling.

HR /Merchandising Supervisor & Co-ordinator/ Manager - Home Depot Canada - Courtenay, ND

(2008-02 - 2016-05)

Delivering exceptional growth to Home Depot Canada by working closely with all team leaders

• Enhancing customer satisfaction by over 98% by providing excellent customer service care.
• Organize and merchandise product based on specific planograms while ensuring merchandise is presented in a visually appealing manner.
• Collaborating with staff members in order to successfully promote Home Depot Canada products.
• Performing pack down on low stock and out of stock products utilizing store lift equipment.
• Maintaining, ordering, and installing Point Of Purchase material/signage based on company meetings.
• Running markdown reports, managing store replenishment and analyzing buying reports.
• Building effective store displays in order to attract and generate new customers to specific departments.
• Maintaining high level of professionalism while covering for co-workers during their leave of absence.
• Anticipating consumer buying patterns to create a purchase and inventory plan.
• Resolving customer's inquiries by listening to their needs prior to delivering effective solutions.
• Maintaining cleanliness and high level of professionalism so that merchandise is accessible and customers are able to easily move throughout the various aisles.
• Delivering 100% commitment for all customers by quickly setting up new customer accounts.
• Partnering with store representatives to conduct inspections of returned & damaged items on daily basis.
• Exceeding weekly and monthly targets on a continuous basis by providing quality customer service.
• Completing all duties by utilizing license received in tow motor, order picker & reach truck certification.
• Emphasizing product features based on analysis of customers' needs and requirements.
• Receiving additional responsibilities and working extended hours to meet project deadlines
• Assembling promotional displays, including quarter and full-size point of purchase displays.
• Communicating with store managers to obtain information about customer needs and preferences.
• Establishing strong vendor relationships to maintain and support the business and company goals.
• Removing damaged, out-of-code, not-in-set and discontinued items from displays.
• Organizing on-site trainings to educate management and sales staff on benefits and care of product lines.
• Highly-driven sales executive that can quickly boost sales in short period of time (via up-selling & networking).
• 8 + years of solid experience working in retail merchandising for Canada's large-scale retailer (Home Depot).
• 100% success rate in resolving customer inquiries due to excellent communication & negotiation skills.
• Excellent managerial skills with ability to train and motivate staff members on a daily basis.
• Flexible in working various shifts in order to generate results from red to green.
• Boosted sales on a continuous basis as a result of strong work ethic and company loyalty for Home Depot.
• Proficient in meeting tight deadlines due to tow motor, order picker and reach truck certification.
• First Aid and W.H.M.I.S. certified in order to maintain a safe and healthy working environment.

General Manager - RAMADA INN & SUITES - Niagara, ON

(2003-10 - 2007-11)

In this role I successfully managed a 75 + person team in Restaurant and banquet hall services.

• assisted sales personnel in addressing customer service complaints and feedback.
• maintained high standard of Excellence
• established a successful relationship with patrons and staff.
• determined work standards and evaluated workers performance.
• contributed to all aspects of reports and paperwork.
• demonstrated incredible presentation skills and attention to detail.
• helped oversee all aspects of the kitchen, restaurant and banquet halls.
• maintained close personal contact with owners and other management in regards to business and business needs.
• interviewed, hired and trained personnel
• WHMIS certification and Standard First Aid certification and Smart Serve.
• ordered and requisitioned liquors and all supplies.
• identified problems, diagnosed causes and determined corrective actions.
• highly driven and boosted sales in a short period of time.
• 100% success rate in finding resolutions and resolving problems quickly and efficiently.
• excellent managerial skills with the ability to train and motivate staff members on a daily basis
• 100 % success rate in resolving patrons needs.

Regional Training Manager - Cara Foods - Toronto, ON

(1998-09 - 2004-08)

In this role I managed over 100 person team and trained all personnel on roles they were to play in store openings and restaurants that were failing and bring them up to B+ average to maintain the integrity of the business.

• identified problems, diagnosed causes and determined corrective actions.
• highly driven and boosted sales in a short period of time.
• 100% success rate in finding resolutions and resolving problems quickly and efficiently.
• excellent managerial skills with the ability to train and motivate staff members on a daily basis
• contributed to all aspects of reports and paperwork.
• determined work standards and evaluated workers performance.
• 100 % success rate in resolving patrons needs.
• outstanding attention to detail.

Leadership (AEP) - Franklin Covey Academy (2025-01)

Personal Trainer (Certification) - Niagara College/ Can Fit Pro (2009-01)

Queens Mental Health Course - Managing Mental Health in the workplace (Course) - Queens Mental Health 2 day course (2025-11 - 2025-11)

Aromatherapy (College certificate) - Do Terra (2018-09 - 2019-05)

Nutrition (College certificate) - Canadian School of Natural Nutrition (2011-09 - 2013-05)

Broadcast Journalism (Broadcast Journalism) - Mohawk College (1994-09 - 1996-06)