Sales Associate at Vape Street (2026-07 – Present)
- Cultivate client relationships through tailored product recommendations and direct customer education.
- Maintain full oversight of inventory accuracy and ensure retail presentation aligns with brand standards.
- Deliver attentive customer service to drive positive client satisfaction and repeat sales.
Optical Associate at Opto-Mization (2025-10 – 2026-07)
- Provided comprehensive consultations for patient eyewear solutions tailored to individual vision and lifestyle needs.
- Interpreted prescriptions, executed facial measurements, and performed precision fittings for frame and lens comfort.
- Managed contact lens order workflows, client fitting appointments, and post-consultation follow-up care.
- Streamlined clinic operations by coordinating appointments, managing billing workflows, and processing insurance claims.
Manager at Tommy Gun's Original Barbershop (2025-07 – 2025-10)
- Oversee full day-to-day storefront operations, scheduling schedules, and client management in a high-volume setting.
- Led, coached, and mentored staff to meet quality targets and consistently achieve sales objectives.
- Ensured total compliance with provincial health, safety, and workplace operational standards.
Optical Associate at FYiDoctors / NewLook Eyewear (2024-04 – 2025-07)
- Evaluated patient requirements to consult on personalized optical, lens, and lifestyle vision products.
- Handled prescription interpretation, facial measurements, contact lens fitting procedures, and patient care management.
- Directly administered appointment scheduling systems, patient billing, and direct insurance claim submissions.
Sales Associate at Vape Street (2024-09 – 2025-05)
- Educated customers on product features while providing consistent, high-standard retail service.
- Audited and updated store inventory levels while maintaining overall merchandise presentation.
Customer Experience & Compliance Specialist at Neo Financial (2021-09 – 2023-03)
- Provided bilingual customer support across credit card and financial products, assisting with account management and fraud prevention.
- Performed Know Your Customer (KYC) identity verification checks and risk assessments in strict compliance with FINTRAC regulations.
- Authored Standard Operating Procedures (SOPs) and process improvements; led onboarding, training, and development for new analysts.
- Supervised a bilingual specialist team, continuously exceeding performance KPIs for service quality and customer satisfaction.
- Partnered with cross-functional engineering and compliance teams to automate customer onboarding systems.
Bilingual Hairstylist at Coiffure Mireille (2020-03 – 2021-07)
- Delivered consultation, cut, color, and treatment services to a diverse bilingual clientele.
- Managed daily appointment calendars, point-of-sale transactions, and retail inventory merchandising.
Cashier at IGA Inc. (2019-10 – 2020-03)
Substitute Cosmetology Instructor at Richard Mar School of Hairstyling (2014-03 – 2015-12)
Sailing Coach & Safety Boat Operator at Royal Victoria Yacht Club (2014-03 – 2014-09)
