Ahren Donovan

Versatile, bilingual professional (English & French) with proven expertise across clinical practice support, regulatory compliance, retail operations management, and customer service leadership. Skilled in optimizing administrative workflows, managing billing and insurance claims, conducting risk assessments, and delivering high-caliber client experiences in dynamic environments.

Sales Associate at Vape Street (2026-07 – Present)

• Cultivate client relationships through tailored product recommendations and direct customer education.
• Maintain full oversight of inventory accuracy and ensure retail presentation aligns with brand standards.
• Deliver attentive customer service to drive positive client satisfaction and repeat sales.

Optical Associate at Opto-Mization (2025-10 – 2026-07)

• Provided comprehensive consultations for patient eyewear solutions tailored to individual vision and lifestyle needs.
• Interpreted prescriptions, executed facial measurements, and performed precision fittings for frame and lens comfort.
• Managed contact lens order workflows, client fitting appointments, and post-consultation follow-up care.
• Streamlined clinic operations by coordinating appointments, managing billing workflows, and processing insurance claims.

Manager at Tommy Gun's Original Barbershop (2025-07 – 2025-10)

• Oversee full day-to-day storefront operations, scheduling schedules, and client management in a high-volume setting.
• Led, coached, and mentored staff to meet quality targets and consistently achieve sales objectives.
• Ensured total compliance with provincial health, safety, and workplace operational standards.

Optical Associate at FYiDoctors / NewLook Eyewear (2024-04 – 2025-07)

• Evaluated patient requirements to consult on personalized optical, lens, and lifestyle vision products.
• Handled prescription interpretation, facial measurements, contact lens fitting procedures, and patient care management.
• Directly administered appointment scheduling systems, patient billing, and direct insurance claim submissions.

Sales Associate at Vape Street (2024-09 – 2025-05)

• Educated customers on product features while providing consistent, high-standard retail service.
• Audited and updated store inventory levels while maintaining overall merchandise presentation.

Customer Experience & Compliance Specialist at Neo Financial (2021-09 – 2023-03)

• Provided bilingual customer support across credit card and financial products, assisting with account management and fraud prevention.
• Performed Know Your Customer (KYC) identity verification checks and risk assessments in strict compliance with FINTRAC regulations.
• Authored Standard Operating Procedures (SOPs) and process improvements; led onboarding, training, and development for new analysts.
• Supervised a bilingual specialist team, continuously exceeding performance KPIs for service quality and customer satisfaction.
• Partnered with cross-functional engineering and compliance teams to automate customer onboarding systems.

Bilingual Hairstylist at Coiffure Mireille (2020-03 – 2021-07)

• Delivered consultation, cut, color, and treatment services to a diverse bilingual clientele.
• Managed daily appointment calendars, point-of-sale transactions, and retail inventory merchandising.

Cashier at IGA Inc. (2019-10 – 2020-03)

Substitute Cosmetology Instructor at Richard Mar School of Hairstyling (2014-03 – 2015-12)

Sailing Coach & Safety Boat Operator at Royal Victoria Yacht Club (2014-03 – 2014-09)

Québécois French Language & Cultural Assimilation (Francisation - CLE Niveau 7) – Centre La Relance d'Éducation aux Adultes

Cosmetology Diploma – Richard Mar Advanced School of Hairstyling

High School Diploma in BC Grade 12 – Ashcroft Secondary School