Jess Mercadejas

Detail-oriented Medical Administrator with extensive experience in high-volume specialized practices. Skilled in optimizing scheduling, managing electronic health records, and ensuring strict privacy compliance. A fast learner and versatile team player, I adapt quickly to changing clinical settings while effectively multitasking to meet practice demands.

Prioritizes a compassionate, patient-first approach to complex care coordination, utilizing strong communication skills to support both providers and patients.

General Manager - Dr. Robert B. Miller - Otolaryngologist - North York, ON

(2023-08)

• Directed daily patient flow and high-volume scheduling for a practice seeing over 90 patients per day
• Ensured the accuracy of medical records by auditing all diagnostic results and specialist notes for the physician's review
• Oversaw the patient education process for new and returning patients, ensuring all clinical instructions and follow-up plans were delivered accurately
• Verified and reconciled staff timesheets for a team of 6, ensuring 100% accuracy in hours logged prior to payroll submission
• Strategically managed clinical rotations to align staffing levels with patient volume, eliminating bottlenecks and improving operational flow
• Mentored and cross-trained incoming team members, ensuring a smooth transition into the workplace and consistent adherence to office policies
• Ensured financial accuracy by managing provincial OHIP billing alongside complex third-party claims like WSIB and private insurance
• Recovered outstanding clinic revenue by identifying patterns in OHIP claim rejections and implementing process improvements to reduce future errors
• Validated next-day clinic preparation, ensuring all patient files, schedules, and resources were staged for optimal efficiency
• Ensured total clinical readiness by supervising the sterilization and setup of examination rooms between patient consultations

Office Manager - IMMEDEX Immigration Medical Exam Centre - Scarborough, ON

(2021-08 - 2022-10)

• Optimized daily clinic operations by leading a multidisciplinary team and streamlining staff scheduling and training for peak efficiency and safety
• Maintained zero-error regulatory standards, ensuring all eMedical submissions and exams strictly adhered to IRCC federal guidelines
• Managed the full diagnostic pipeline, including specimen collection, centrifuge processing, and secure transport of samples to external laboratories
• Advanced quality assurance by verifying lab reports and clinical documentation with physicians to ensure file accuracy prior to final submission
• Spearheaded digital presence by building the company website and managing social media platforms to enhance visibility and patient engagement
• Grew patient volume through proactive outreach, establishing strategic referral partnerships with immigration offices and legal firms

Front Desk Administrator - Panel Physician - Toronto, ON

(2021-03 - 2021-08)

• Directed daily clinic operations and staff, overseeing scheduling, training, and workflow to ensure high-quality patient care and safety compliance
• Ensured 100% government compliance (IRCC) by auditing all medical documentation and submissions for total accuracy
• Managed the full diagnostic cycle, from hands-on lab processing (urine/blood samples) and transport to verifying final reports with physicians
• Streamlined the eMedical submission process, ensuring all lab results and physician notes were accurately attached to meet strict filing deadlines

Barista - We Brew Cafe - Humber River Hospital - North York, ON

(2020-02 - 2021-03)

• Delivered high-quality customer service in a fast-paced environment, managing long queues while maintaining a positive and professional attitude
• Personalized the guest experience by remembering regular orders and providing tailored recommendations based on flavor preferences
• Maintained 100% accuracy in cash handling and point-of-sale (POS) transactions, including processing various payment methods and balancing daily tills
• Executed strict health and safety protocols, ensuring a clean, organized, and compliant workspace at all times

Front Desk Reception, Bartender & Event Host - K1 Speed - North York, ON

(2018-01 - 2020-02)

• Assisting guests with the registration kiosk, creating new racer profiles, and ensuring all liability waivers are signed and valid
• Ensuring all racers meet the height and age requirements for Junior vs. Adult karts before they purchase races
• Handling walk-in groups and providing basic information for corporate events or birthday parties
• Proactively managing guests to ensure no one becomes over-served, which is vital in a facility where heavy machinery is being operated nearby
• Serving a variety of beverages including local craft beers, wine, and potentially simple cocktails or "mocktails" for the younger crowd
• Working closely with the events team to set up drink tickets or open bars for pre-booked corporate parties and birthday events
• Acting as a brand ambassador by keeping the energy high, engaging with guests about their race times, and managing the TVs to show relevant sports or racing clips

Pre-Health Science - Health Sciences - Seneca Polytechnic (2023-01 - 2023-08)

High School Diploma - Notre Dame Catholic High School