Jesse Chadwick

Technical Customer Solutions & Industrial Sales at Transmission Supplies Ltd. (2026-05 – Present)

Manage customer requirements from initial inquiry through technical discovery, research, solution development, quotation, follow-up, and resolution.
Identify underlying customer requirements by gathering technical specifications and asking detailed discovery questions.
Coordinate between customers, manufacturers, suppliers, technical specialists, and internal teams to resolve complex or time-sensitive operational issues.
Research unfamiliar technical applications, identify appropriate resources, and develop practical solutions where established processes or direct answers are unavailable.
Maintain ownership of multiple concurrent customer requirements, tracking supplier lead times, outstanding actions, dependencies, and commitments through resolution.

Business Systems & Automation Consultant at Chadwick Digital (2026-02 – Present)

Conduct discovery with small businesses to understand workflows, operational problems, customer journeys, and technology requirements.
Analyze existing processes and identify opportunities for workflow redesign, automation, and system integration.
Translate business requirements into practical technical solutions using APIs, automation platforms, CRM-style workflows, AI tools, and web technologies.
Design, test, troubleshoot, and implement automated workflows using n8n and integration tools to reduce administrative manual work and improve operational visibility.
Coordinate technical requirements, customer expectations, implementation activities, and ongoing process improvements.

Project Operations & Automation Lead at Fluid / Sigma.fun (2023-11 – 2025-09)

Coordinated project priorities, operational workflows, and day-to-day execution across a globally distributed technology startup environment.
Worked directly with developers and non-technical stakeholders to translate business requirements into practical technical solutions.
Tracked priorities, ownership, outstanding actions, and next steps across multiple concurrent initiatives.
Designed and implemented workflow automation using n8n, Make.com, APIs, AI tools, and Python to reduce repetitive manual work and improve operational efficiency.
Identified process and workflow gaps and developed systems that enabled a small distributed team to manage a larger volume of work.
Supported testing, troubleshooting, iteration, and ongoing improvement of internal tools and automated workflows.

Business Project Lead / SME - Salesforce Implementation at Randstad Japan (2021-02 – 2023-11)

Served as business-side Project Lead and Subject Matter Expert for a global Salesforce MVP implementation supporting more than 200 users across sales and operations.
Coordinating directly between software development teams in the UK and Netherlands and business operations in Tokyo.
Worked across the implementation lifecycle, including discovery, requirements gathering, process analysis, user stories, development coordination, UAT, issue resolution, change management, training, and go-live.
Facilitated stakeholder discussions and workshops to define requirements, understand operational problems, and translate business needs into actionable development requirements.
Created and refined user stories and requirements in Jira while maintaining structured communication between business and technical teams.
Planned and coordinated UAT activities, including test scenarios, test scripts, issue identification, prioritization, stakeholder follow-up, and developer coordination through resolution.
Tracked project dependencies, blockers, defects, requirements, outstanding decisions, and stakeholder commitments throughout implementation.
Supported go-live planning, communications, training, adoption, and post-launch troubleshooting.
Worked with SMEs across multiple functional areas to document and improve business processes, contributing to an enterprise initiative consolidating over 70 legacy systems.

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