Jesse Chadwick

Software implementation and project delivery professional with experience spanning enterprise CRM implementation, technology startups, business automation, and technical customer solutions. Served as business-side Project Lead and SME for a global Salesforce MVP supporting 200+ users, coordinating international development teams, gathering requirements, creating Jira user stories, managing UAT activities, resolving implementation blockers, and supporting change management through go-live and adoption. Experienced bridging technical teams and business stakeholders, improving processes, and maintaining ownership of complex initiatives from discovery through delivery.

Technical Customer Solutions & Industrial Sales at Transmission Supplies Ltd. (2026-05 – Present)

• Manage customer requirements from initial inquiry through technical discovery, research, solution development, quotation, follow-up, and resolution.
• Identify underlying customer requirements by gathering technical specifications and asking detailed discovery questions.
• Coordinate between customers, manufacturers, suppliers, technical specialists, and internal teams to resolve complex or time-sensitive operational issues.
• Research unfamiliar technical applications, identify appropriate resources, and develop practical solutions where established processes or direct answers are unavailable.
• Maintain ownership of multiple concurrent customer requirements, tracking supplier lead times, outstanding actions, dependencies, and commitments through resolution.

Business Systems & Automation Consultant at Chadwick Digital (2026-02 – Present)

• Conduct discovery with small businesses to understand workflows, operational problems, customer journeys, and technology requirements.
• Analyze existing processes and identify opportunities for workflow redesign, automation, and system integration.
• Translate business requirements into practical technical solutions using APIs, automation platforms, CRM-style workflows, AI tools, and web technologies.
• Design, test, troubleshoot, and implement automated workflows using n8n and integration tools to reduce administrative manual work and improve operational visibility.
• Coordinate technical requirements, customer expectations, implementation activities, and ongoing process improvements.

Project Operations & Automation Lead at Fluid / Sigma.fun (2023-11 – 2025-09)

• Coordinated project priorities, operational workflows, and day-to-day execution across a globally distributed technology startup environment.
• Worked directly with developers and non-technical stakeholders to translate business requirements into practical technical solutions.
• Tracked priorities, ownership, outstanding actions, and next steps across multiple concurrent initiatives.
• Designed and implemented workflow automation using n8n, Make.com, APIs, AI tools, and Python to reduce repetitive manual work and improve operational efficiency.
• Identified process and workflow gaps and developed systems that enabled a small distributed team to manage a larger volume of work.
• Supported testing, troubleshooting, iteration, and ongoing improvement of internal tools and automated workflows.

Business Project Lead / SME - Salesforce Implementation at Randstad Japan (2021-02 – 2023-11)

• Served as business-side Project Lead and Subject Matter Expert for a global Salesforce MVP implementation supporting more than 200 users across sales and operations.
• Coordinating directly between software development teams in the UK and Netherlands and business operations in Tokyo.
• Worked across the implementation lifecycle, including discovery, requirements gathering, process analysis, user stories, development coordination, UAT, issue resolution, change management, training, and go-live.
• Facilitated stakeholder discussions and workshops to define requirements, understand operational problems, and translate business needs into actionable development requirements.
• Created and refined user stories and requirements in Jira while maintaining structured communication between business and technical teams.
• Planned and coordinated UAT activities, including test scenarios, test scripts, issue identification, prioritization, stakeholder follow-up, and developer coordination through resolution.
• Tracked project dependencies, blockers, defects, requirements, outstanding decisions, and stakeholder commitments throughout implementation.
• Supported go-live planning, communications, training, adoption, and post-launch troubleshooting.
• Worked with SMEs across multiple functional areas to document and improve business processes, contributing to an enterprise initiative consolidating over 70 legacy systems.

– Centennial College of Applied Arts and Technology