Claims Assistant at Northbridge Insurance (2026-03 – Present)
Provide administrative support to claims adjusters by coordinating requests and records management.
- Create, update, and maintain 20+ procedures and manuals, improving operational efficiency by 15%.
- Collaborate with claims adjusters and coordinators to clarify workflows, document processes, and strengthen knowledge sharing.
- Use Microsoft Office, SharePoint, Teams, and OneNote to document workflows and organise operational knowledge, reducing errors by 10%.
Graduate Fellow at Create Caribbean Research Institute (2024-08 – 2026-02)
Coordinated multi-phase Digital Humanities projects in collaboration with researchers and programmers.
- Led documentation for a capstone project integrating eight related projects, consolidating procedures, roles, timelines, deliverables, and research, ensuring 100% on-time delivery.
- Collaborated with 15 researchers and 2 programmers to document workflows, clarify responsibilities, and translate specialised information into accessible project resources.
- Created a structured source database that improved information retrieval by 5% and contributed to a 30% improvement in team efficiency and project execution.
- Developed foundational coding skills in HTML and Markdown, and used GitHub to publish web pages, manage project files, and collaborate with team members.
Programme Assistant at Saint Lucia National Trust (2020-02 – 2021-07)
Managed databases, digital content, and administrative workflows for a national heritage organisation.
- Maintained two databases containing 600+ records, improving information organisation and retrieval efficiency by 20%.
- Consistently interviewed 15+ environmental, marine biology, and built-heritage specialists to research complex subjects and translate specialised information into accessible content.
- Created 100+ social media posts, short-form articles, and email communications, increasing audience engagement by 35%.
