Jillian Knowles

Communications & client relations specialist with in-depth experience building relationships, supporting customers, and coordinating projects across digital, wellness, hospitality, and e-commerce environments

Wellness Coach at Tevah Wellness (2025-12 – Present)

Client support through group & 1:1 wellness coaching, adapting programming to meet a wide range of client goals & abilities; Collaborating with the team to strengthen community engagement, improve the client experience, & support long-term member retention

Brand Activation Lead at The Beverage Collective (2024-02 – 2025-11)

Led activations, tastings, & educational events to grow awareness & engagement for a portfolio of premium agave spirits; Represented the brand at industry seminars & trainings, building connections between consumers, trade partners, & artisan producers

Independent E-Commerce Seller at Poshmark Canada (2019-01 – Present)

Operations for online thrift shop & passion project; Overseeing e-commerce operations, product photography, merchandising, customer service, order fulfillment, & shipping; Promotion through Pinterest integration, live events, & community engagement; Top customer ratings & Poshmark Canada Ambassador status

Operations & Content Coordinator at Providence Therapy (2021-12 – 2023-10)

Managed clinic operations for a multidisciplinary therapy practice, overseeing scheduling, client communications, & therapist coordination; Coordinated content strategy & creation across blogs & social media; Produced engaging educational content that supported community growth & brand visibility

Creative Project Coordinator at Elise Goodhoofd Art (2014-05 – 2016-02)

Supported communications, content creation, & creative operations for an independent graphic designer & installation artist; Coordinated large-scale installation projects, prepared artwork for exhibitions, captured & edited visual content; Assisted with social media planning, brand development, & communications

Customer Communications Lead at To Live For Bakery (2018-11 – 2021-11)

Managed customer & stakeholder communications for To Live For Bakery's Instagram community (49K+ followers), responding to inquiries from customers, retail partners, sponsors, & collaborators; Created content & promotional updates while supporting communications for a network of 150+ retail stockists across the Lower Mainland

Communications Manager at Podollan Hospitality Group (2016-03 – 2018-09)

Worked remotely to manage communications across multiple hospitality concepts; Creates social media & email marketing campaigns; Coordinated with owners, operations, & venue managers to ensure consistent messaging—supporting promotions, events, & seasonal initiatives

Bachelor of Arts (B.A.) in English Literature – McGill University (2010-01 – 2014-01)