Jinal Desai
IT Support Technician | Technical Support | Application Support | Troubleshooting
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About
IT professional with 2+ years of experience in software development, application troubleshooting, database support, and technical problem-solving, along with Canadian post-graduate education in Computer Application Development and Big Data Solution Architecture. Experienced in troubleshooting application issues, testing APIs, debugging software, working with databases, and resolving technical problems. Strong analytical and communication skills with a customer-focused approach and ability to learn new technologies quickly.
Seeking an IT Support Technician, Technical Support, Help Desk, or IT Service Desk position.
Experience
Node.js Backend Developer at HD Soft (2021-01 – 2022-12)
- Troubleshot application and backend issues and investigated root causes to resolve technical problems.
- Used Postman to test REST APIs, reproduce issues, and verify fixes.
- Worked with MySQL databases to troubleshoot queries and improve application performance.
- Optimized database queries and indexing, improving API response time by approximately 30%.
- Debugged application functionality and tested changes to ensure reliable system performance.
- Collaborated with team members to identify and resolve technical issues.
Web Developer at Concept Education Ltd (2022-01 – 2023-12)
- Maintained and supported web applications using HTML, CSS, JavaScript, and PHP.
- Troubleshot website and application issues and implemented solutions to restore functionality.
- Performed testing and debugging to identify software issues and verify fixes.
- Built workflow automation dashboards and operational modules to support business processes.
- Improved website page-load performance by approximately 40%.
- Worked with databases and web technologies to investigate and resolve application-related issues.
Education
Post-Graduate Certificate in Big Data Solution Architecture – Conestoga College (2024-01 – 2025-12)
Post-Graduate Certificate in Computer Application Development – Conestoga College (2024-01 – 2024-08)
Master of Computer Applications in Computer Applications – SVIT (2021-01 – 2022-12)
