Joakeem Séjour
Taxpayer Call Agent
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About
Versatile professional with a creative and strategic mindset, with a solid background in finance and taxation. Trained in psychology and certified in relationship coaching, I stand out for my ability to understand human needs, build trust, and provide personalized and effective support. My person-centered approach and sharp analytical skills allow me to optimize interactions, both professionally and personally.
I am looking to join an organization where my interpersonal and analytical skills can contribute to the growth and well-being of both clients and the team.
Experience
Taxpayer Call Agent - AGENCE DU REVENU DU CANADA - GOUVERNEMENT DU CANADA
(2022-11)
- Answer taxpayer calls by providing accurate responses to their tax-related questions to ensure a clear understanding of their obligations.
- Guide taxpayers through the online platform to facilitate independent use of digital services.
Customer Service Agent - BANQUE TD CANADA
(2022-06 - 2022-10)
- Ask targeted questions to analyze client needs and direct them toward suitable credit solutions.
- Manage files and assist clients through the application process for a new product.
Education
Relationship Coach - Relationship Coaching - WORLD COACH INSTITUTE
Professional Coach - Professional Coaching - WORLD COACH INSTITUTE
Closer Training - Sales/Closing - HYBRIDE CLOSER
