Joe Chiejina

Results-driven Financial and Business Transformation Professional with over 18 years of experience delivering financial analysis, process improvement, business consulting, project management, organizational change management, and operational excellence initiatives across healthcare, financial services, telecommunications, education, manufacturing, and consulting sectors. Demonstrated success supporting executive decision-making through financial reporting, budgeting, forecasting, business case development, cost-benefit analysis, KPI management, performance measurement, and process redesign. Extensive experience leading SAP FICO implementations, financial process optimization initiatives, business transformation programs, and strategic planning activities that improve efficiency, strengthen controls, reduce costs, and enhance organizational performance.

Possess a PhD in Project Management, MBA, Business Analytics certification from Rotman School of Management, PMP certification, Lean Six Sigma Black Belt, and extensive experience translating complex financial and operational information into actionable recommendations for senior leaders.

Senior Business Analyst & Financial Process Improvement Advisor - Keystone Resource Team Inc.

(2013-10 - 2026-05)

Provided consulting services supporting financial process improvement, organizational transformation, business analysis, change management, project management, and operational excellence initiatives across multiple industries.

• Established process improvement teams focused on operational and financial efficiency.
• Developed KPI frameworks used to monitor performance and support management decision-making.
• Facilitated stakeholder engagement sessions involving executives, auditors, operational leaders, and technology teams.
• Conducted cost-benefit analyses and process assessments to identify improvement opportunities.
• Developed business requirements documents, process maps, workflow documentation, and implementation strategies.
• Supported budgeting and resource planning activities across multiple transformation initiatives.
• Led organizational change activities utilizing Prosci ADKAR methodology.
• Improved customer satisfaction by 35%.
• Increased organizational revenue by 35%.
• Reduced process cycle times significantly across multiple business functions.
• Successfully transitioned employees to new roles through structured change management programs.
• Standardized processes and performance metrics across operating units.
• Led business analysis and process redesign activities supporting enterprise application implementation.
• Conducted requirements elicitation, gap analysis, workflow assessments, and stakeholder interviews.
• Developed future-state process models and implementation roadmaps.
• Coordinated organizational readiness assessments and change management initiatives.
• Supported performance measurement and KPI development activities.
• Reduced cycle times across operational processes.
• Increased process efficiency and effectiveness.
• Improved ROI through process optimization.
• Enhanced employee adoption through structured training and coaching programs.
• Provided financial and operational analyses to executives supporting strategic planning and investment decisions.
• Developed KPI frameworks and performance dashboards to improve organizational decision-making.
• Facilitated executive workshops focused on process improvement, risk management, and organizational change.

Business Analyst / Process Improvement Consultant - MTN Communications

(2015-11 - 2016-11)

• Assessed operational processes and readiness for organizational change.
• Conducted Lean process improvement training programs.
• Introduced Lean methodologies and established continuous improvement practices.
• Evaluated contact center performance metrics and process efficiency.
• Streamlined workflows and eliminated non-value-added activities.
• Reduced payroll costs by 30%.
• Improved customer satisfaction by 40%.

Senior Consultant – Financial Systems & Process Improvement - Horn Business Solutions

(2010-07 - 2013-10)

Enterprise Process Improvement and Financial Systems Transformation

• Conducted operational audits and process assessments.
• Defined current-state and future-state operating models.
• Developed process documentation, standard operating procedures, and work instructions.
• Facilitated requirements gathering sessions with executives and SMEs.
• Created business process models supporting technology implementation projects.
• Supported business case development and implementation planning.
• Increased business sales by 37%.
• Reduced customer complaints by 92%.
• Improved operational efficiency through workflow redesign.
• Enhanced financial visibility through improved documentation and reporting.
• Supported implementation of Chase payment integration.
• Conducted financial process assessments.
• Developed business cases supporting technology investments.
• Facilitated UAT activities and implementation readiness assessments.
• Eliminated duplicate effort and manual processes.
• Generated operational cost savings through process automation.

SAP FICO Process Implementation Consultant - GMAC (General Motors Acceptance Corporation)

(2006-01 - 2006-11)

• Participated in SAP FICO implementation supporting financial transformation initiatives.
• Redesigned Accounts Payable processes.
• Redesigned Accounts Receivable processes.
• Redesigned Travel Expense processes.
• Redesigned General Expense processes.
• Supported Asset Accounting configuration and implementation.
• Developed reporting and analytical structures supporting management decisions.
• Facilitated stakeholder engagement and requirements validation.
• Participated in Agile ceremonies, sprint planning, backlog refinement, and retrospectives.
• Coordinated testing, validation, and implementation activities.
• Improved financial reporting capabilities.
• Enhanced forecasting and planning capabilities.
• Supported automation of financial transactions.
• Strengthened visibility into financial performance.

Senior Business Analyst / Project Manager - Integrated Business Analysis Inc.

(2007-04 - 2007-10)

• Managed consulting engagements valued at multi-million-dollar levels.
• Conducted cost-benefit analyses and financial evaluations.
• Supported budgeting and project financial management.
• Developed business requirements and process documentation.
• Performed quantitative and qualitative business analysis.
• Conducted profitability and performance assessments.
• Facilitated executive stakeholder engagement sessions.

Consultant / Project Manager - Michael Stevens Consulting

(2002-04 - 2004-09)

• Managed large-scale consulting and transformation projects.
• Led project planning, budgeting, scheduling, and execution.
• Conducted financial analysis and reporting.
• Facilitated business process improvement initiatives.
• Managed risks and developed mitigation strategies.
• Prepared management reports and strategic recommendations.

Branch Manager / Senior Credit Manager / Business Analyst - Bank of America (Later Savannah Bank)

(1990-04 - 2002-02)

Financial Management and Lending Leadership

• Managed retail, commercial, and corporate banking operations.
• Led major corporate lending initiatives for oil and gas organizations.
• Coordinated syndicated loan transactions involving multiple financial institutions.
• Conducted credit risk assessments and financial analyses.
• Prepared financial evaluations supporting lending decisions.
• Managed branch profitability and performance targets.
• Led teams supporting operational and financial objectives.
• Secured approval for two World Bank-assisted financing initiatives.
• Participated in banking technology modernization projects.
• Supported CRM, Unix, and Deltek implementation initiatives.
• Improved operational effectiveness through process redesign and automation.

PhD - Project Management - LIGS University

MBA - Ambrose Alli University (WES Evaluated)

Bachelor of Science - Business Administration - University of Lagos (WES Evaluated)

Certificate - Business Analytics: Data-Driven Decision Making - Rotman School of Management, University of Toronto

Advanced Diploma - Finance & Accounting - University of Ibadan Consult

Diploma - Supply Chain Management - Allison College

Certification - SAP FICO - Toronto College of Technology