Shruti Malik

Experienced IT professional with 15+ years of expertise in Business Analysis, Project Management, and Quality Assurance. Skilled in requirement management, Agile Scrum, and IT Service Management. Proven track record in delivering successful projects in Banking, Telecom, and Retail sectors. Certified in SAFe® Scrum Master and SAFe 4 Practitioner. Proficient in various tools and technologies, with strong communication and facilitation skills. Experienced in leading cross-functional teams, managing stakeholders, and ensuring project deliverables meet business requirements. Committed to continuous learning and improvement, with a strong focus on delivering high-quality results.

• Business Analyst at Bell Canada (Jul'2021 - Jun'2024)
• Led Field Technician System Migration to TMF Standards
• Collaborated with architects and technical leads to develop solutions
• Managed requirements and created BA deliverables
• Business Analyst at Telus (Mar'2018 - Jul'2021)
• Worked as IT Service Management Consultant
• Improved ITSM processes and solutions
• Coordinated with teams and customers for seamless integration
• UAT Business Analyst at National Bank (Aug'2015 - Dec'2017)
• Enhanced online banking system
• Developed and executed UAT test plans and scripts
• Collaborated with IT teams to resolve defects
• Business Analyst at CIBC Bank (Sep'2012 - Jun'2015)
• Provided research, analysis, and documentation
• Conducted UAT testing and identified opportunities for improvement
• Retail Banking Operations at HDFC Bank (Jan'2005 - Jul'2009)
• Managed daily operations and customer service

Bachelor of Computer Application (BCA) from Kurukshetra University, India