Joe Miniaci

Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities.

Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.

Sales Specialist - Apple - Montreal, Qc

(2017-10)

• Communicated product features and benefits to drive customer engagement.
• Developed and executed sales strategies, expanding customer base and market share.
• Connected clients with products that enhanced personal and business outcomes.
• Participated in training sessions and meetings to enhance expertise and promote brand image.
• Trained new sales representatives on effective sales techniques and methods.
• Engaged regular and prospective customers to cultivate long-term relationships.
• Maintained up-to-date knowledge of product lines, pricing, and promotions.
• Addressed customer objections confidently, presenting solutions to overcome challenges.

Implementation/Operations Manager - Bo Payments - Montreal QC

(2022-05 - 2025-01)

Provide a Prepaid Card Solution Program to various Enterprises.

• Designed processes for quality assurance, inventory management, order fulfillment, customer support, and other operational activities.
• Managed operations teams in multiple locations, ensuring compliance with company policies and procedures.
• Performed financial analysis to assess cost benefits of potential investments in new equipment or technology solutions.
• Analyzed customer feedback data to address issues promptly and suggest improvements for product and service offerings.
• Maintained accurate records of all transactions associated with operations activities.
• Ensured compliance with applicable laws and regulations related to operations including health and safety standards.
• Implemented new technologies that improved operational efficiency while reducing labor costs.
• Set prices and credit terms for goods and services, based on forecasts of customer demand.

Bachelor of Commerce - Finance - Concordia University (2021)