I have over a decade of customer service and 5 years of call center experience in the finance industry, particularly insurance and banking, I also was a Quality Control Manager for Iron Horse Security inc.
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Over 6 years of experience in the service industry. Specialized in providing quality customer service, financial product solutions, coordinating appointments, and managing multi-line phone systems. Skilled at transferring calls to appropriate departments, managing client accounts, and resolving problems while maintaining excellent customer service standards. Bilingual in English and French with proficiency in Office 365, Teams, and various communication platforms.
Contact Center Specialist II at Canadian Imperial Bank of Commerce (CIBC) (2021-01 – Present)
Assisted clients with banking issues, filling credit card applications, processing claims or complaints, issuing card replacements, and advising customers on product solutions.
Quality Control Manager at Iron Horse Security Inc. (2019-01 – 2020-12)
Oversaw day-to-day operations including scheduling, managing timesheets for Ottawa and Toronto region, and performing mobile patrols to supervise guards and ensure site security.
Front Desk Secretary at Export Development Canada (EDC)
Performed front desk duties including monitoring visitor entrance, checking employee badges, and issuing appropriate passes to contractors, consultants, and employees.
Property Manager at Ottawa Sleep Inn (2017-01 – 2018-12)
Performed administrative tasks including processing guest check-ins, checkouts, room changes, secured payments, issued room keys, and verified/adjusted billing for guests.
High School Diploma in Grade 12 – Lester B. Pearson Catholic HS (2012)
