Johanna Lim

Experienced Executive Assistant with more than 25 years of progressive administrative and executive support experience in the banking, financial services, and telecommunications industries. Proven ability to support senior executives in fast-paced environments by managing complex calendars, coordinating executive travel, organizing corporate events, processing budgets and invoices, and maintaining the highest level of confidentiality. Recognized for being proactive, detail-oriented, highly organized, and committed to delivering exceptional executive and administrative support.

Executive Assistant at Royal Bank of Canada (RBC) (2022-01 – Present)

• Provide executive-level support to two Vice Presidents and their leadership teams within a dynamic financial services environment.
• Manage complex executive calendars, coordinate meetings, conferences, and domestic and international travel arrangements.
• Prepare agendas, presentations, meeting materials, and follow up on action items to support executive priorities.
• Coordinate leadership meetings, town halls, off-site events, employee engagement initiatives, and community volunteer activities.
• Review and validate executive expense reports, ensuring compliance with corporate policies and timely approvals.
• Collaborate with Executive Assistants and cross-functional partners to coordinate enterprise-wide meetings and executive schedules.
• Support employee onboarding, offboarding, internal transfers, equipment requests, and system access.
• Maintain vacation schedules, administrative records, and confidential executive information.
• Proactively improve administrative processes to increase efficiency and ensure deadlines are consistently met.

Office Manager / Administrative Assistant at Bank of America Singapore (2012-01 – 2021-12)

• Managed complex executive calendars across multiple time zones while coordinating high-volume meetings.
• Arranged domestic and international travel, including flights, accommodations, itineraries, visas, and travel documentation.
• Processed invoices and vendor payments through SAP Ariba, ensuring accuracy and compliance with financial controls.
• Served as the primary liaison between executives, business partners, vendors, and external stakeholders.
• Planned and coordinated town halls, leadership meetings, employee engagement events, and corporate celebrations.
• Supported Human Resources with benefits administration, payroll coordination, recruitment, onboarding, offboarding, and employee life-cycle activities.
• Maintained confidential employee and corporate records with professionalism and discretion.
• Streamlined administrative workflows that improved efficiency and reduced processing delays.

Technical Officer at Globe Telecom (1997-01 – 2009-12)

• Provided executive and operational support to senior leadership and more than 300 employees.
• Coordinated company events, conferences, team-building activities, and employee engagement initiatives.
• Managed end-to-end invoice processing, billing, budget monitoring, and financial documentation.
• Coordinated procurement activities and maintained productive relationships with vendors and service providers.
• Collaborated with Marketing, Sales, Customer Service, and Accounting teams to support product launches, promotions, and operational initiatives.
• Assisted with budget preparation, expense tracking, and financial reporting.
• Maintained operational records, reports, and documentation to support business objectives.
• Improved cross-functional coordination, contributing to successful project execution.
• Managed confidential business information with integrity and professionalism.

Bachelor of Science in Business Administration – University of Santo Tomas