John Lubowa

To secure a position of Senior Global Mobility & Immigration Program Manager with Fisher Investments, Plano, Texas, where I bring my years of experience in immigration work, policies legislations and regulation interpretation. 15 years of experience in immigration work, with proven experience as a front desk receiving officer, processing officer and issuing orders as per the legislation. Proficient experience in the interpretation of immigration legislations, regulations, policies, procedures, and operational guidelines. Strong ability to translate business strategy into clear policies, governance, operating models and scalable execution plans.

Excellent knowledge and operation of online immigration databases and various Windows-based computer applications. Excellent research and analytical skills, good judgment, and high attention to detail. Proven customer service skills with experience working both independently and collaboratively in a team-oriented environment.

Excellent knowledge in project management, analytical, problem-solving and change management capabilities. Ability to confidence manage shifting priorities, complex escalations and sensitive, high-visibility matters.

Excellent communication skills: verbal/oral/written and the ability to write clear and concise reports and conduct stakeholder information sessions. Strong ability to maintain confidentiality under any condition(s).

Investigator/Analyst at Ontario Immigrant Nominee Program, Global Talent & Settlement Services Division (MLTSD) (2022-11 – Present)

• Assess a large volume of applications for nomination in accordance with program procedures and the legislative requirement of the OINP.
• Review electronic documents submitted by applicants and conduct a comparative analysis against program criteria to make quality recommendations.
• Use my superior writing skills to clearly summarise application details.
• Contribute to the overall achievement of the program objectives by consistently meeting monthly productivity targets in a high-volume processing environment.
• Use detailed orientation nature to spot sensitive or potentially fraudulent information that may impact the integrity and credibility of the program.
• Identify and communicate emerging trends using a risk-based approach.
• Provide expertise to meaningfully contribute to the continuous improvement of the program's operations policies, procedures, and processes.

Client Service Worker at City of Toronto (HSSA) (2022-05 – Present)

• Establishes and maintains working relationships with clients, service providers, the general public, and/or staff when addressing service inquiries, requests, and/or complaints.
• Assesses and assists with addressing clients' personal hygiene, medical, financial, and emotional needs and refer them to appropriate community health, housing, and social support services, if necessary.
• Performs initial screenings and assesses client eligibility for admittance to emergency shelter programs.
• Admits clients and assists them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy.
• Ensures safety and well-being of clients and staff by doing regular facility and bed/room checks.
• Documents shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes, and recording admittance and discharge information in the SMIS system.

Relief Community Shelter Worker at Homes First Society (2020-03 – Present)

• Performs initial screenings and assess client eligibility for admittance to emergency shelter programs.
• Establishes and maintains working relationships with clients, service providers, the general public, and/or staff when addressing service inquiries, requests, and/or complaints.
• Documents shift occurrence information in line with internal policies, including the completion of logs, incident reports, case management notes, and recording admittance and discharge information in the SMIS system.
• Admits clients and assists them to integrate into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy.
• Ensures safety and well-being of clients and staff by doing regular facility and bed/room checks.
• Assesses and assists with addressing clients' personal hygiene, medical, financial, and emotional needs and refer them to appropriate community health, housing, and social support services, if necessary.

Immigration Officer, Head of Moroto Regional Immigration Office at Immigration Office (2018-12 – 2019-07)

Excellently served during my stay at Ngomoromo cluster and I was recommended by senior management to head a regional office with duties of:

• Managed and supported all immigration activities in the region.
• Generated and presented reports pertaining to the region to senior management.
• Managed all borders and the passport center in the region.
• Coordinated all immigration activities with other stakeholders – this included: illegal entries, fraud identification, and prevention, etc.
• Managed the receiving and issuance of passports in the region.
• Formulated, controlled, and monitored the budget provided for the region, and participated in immigration policy formulation.

Immigration Officer, Head of Ngomoromo Cluster of Borders at Immigration Office (2016-12 – 2018-10)

With my excellent performance at the airport, I was recognized by management, and assigned to head a cluster of 3 border points with duties that included:

• Managed all the immigration activities in the cluster.
• Coordinated with other stakeholders to ensure the smooth operation of the cluster.
• Coordinated the cluster and immigration head offices in Gulu and Kampala.
• Generated reports, and budget of the cluster, and managed all government property within the cluster.
• Cooperated with Southern Sudan immigration counterparts to ensure smooth operation of the cluster, and border crossing between the two countries.

Immigration Officer at Entebbe International Airport Immigration Office (2010-12 – 2016-12)

• Issued both entry and exit visas to eligible travelers, and managed entry and exit points at the airport.
• Coordinated with the different stakeholders to ensure the security of travelers through the airport is guaranteed.
• Collected travelers' data using border information management systems, and also collected government revenue.
• Managed the day-to-day operations of the immigration office in absence of the shift head and generated shift reports to the station head.
• Coordinated with the different stakeholders to ensure smooth operation of the port of entry at the airport.

Immigration Officer, Front Office at Directorate of Citizenship and Immigration Control (2007-12 – 2010-11)

• Received and verified all immigration applications from the public and determined their statuses.
• Interviewed all applicants before applications were received, and flagged applicants that seems to have inconsistencies to our compliance department.
• Processed all received applications and referred to the committee and the board for approval.
• Recorded all applications received, processed as per the business process and compiled the data and wrote reports.
• Provided information to the public and applicants about immigration and any other question that came to my attention.
• Extended applicant's visa upon review and met the established criteria as per the legislation and regulations.
• Prepared reports on the number of applications received and approved to senior management.
• Communicated to applicants electronically and manually about their application statuses or decisions.

Paralegal Diploma – Academy of Learning-Bay and Bloor Campus

Masters in Business Administration – Makerere University (2014 – 2014)

Bachelor in Tourism – Makerere University (2005 – 2005)