Jojan Rappai

Service-focused operations professional with 10+ years of experience keeping facilities, commercial spaces, and cruise ship cabins running smoothly. Experienced business owner with a practical background in hands-on cleaning, inventory management, staff scheduling, and daily site operations. Known for a strong work ethic, clear communication with clients and guests, and keeping operations organized under tight schedules.

Seeking full-time work in an independent or team-based environment. Available to start work immediately.

Owner & Operator at Lotus Cleaning Services (2022-11 – 2024-03)

Managed a residential and commercial cleaning business that served 12 clients, handling day-to-day operations, client scheduling, billing, and service quality.

• Hired, trained, and supported cleaning crews on proper equipment use, safety practices, and client expectations.
• Responded directly to customer inquiries and maintenance requests, solving issues quickly to keep client satisfaction high.
• Ordered supplies, managed inventory, and set daily workflows to keep operations efficient and within budget.
• Performed hands-on cleaning and facility upkeep alongside employees to ensure high standards were consistently met.

Stateroom Steward at Princess Cruises (2005-04 – 2020-03)

Maintained and serviced 17 assigned guest staterooms daily, handling cleaning, sanitizing, restocking, and waste removal within strict turnaround times.

• Monitored supply levels in assigned work areas to prevent shortages and help keep departmental operating costs under control.
• Welcomed guests from diverse backgrounds, assisting with requests and resolving concerns to ensure a positive onboard experience.
• Trained new crew members on service standards, safety routines, and shipboard operations.

Retail Associate at Walmart (2026-06 – Present)

• Shelf stocking and customer assistance in a fast-paced retail environment.

Team Member at Tim Hortons (2026-06 – Present)

• Cash handling, food service delivery and food safety compliance

Delivery Driver at Uber (2023-04 – 2025-03)

• Independent scheduling, transportation support, and direct customer communication

Volunteer at Local Sorting Facilities (2022-04 – 2022-11)

• Material sorting, waste processing, and facility safety upkeep

Certificate in Resident Manager Certificate Program – University of British Columbia (UBC)

Diploma in Hotel Management – Government Polytechnic of Kerala, India (2000-03)