Jonathan Addo
IT Helpdesk support | IT Infrastructure support
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About
Infrastructure Analyst / Systems Administrator / Helpdesk support with 15+ years of progressive experience supporting enterprise and public-sector IT environments across government, telecom, aviation, banking, and mining. Strong expertise in private and public cloud platforms, hybrid infrastructure, virtualization, storage, backup, disaster recovery, security operations, and ITIL-based service delivery.
Demonstrated ability to support, optimize, and secure cloud and on‑prem infrastructure, respond to incidents, automate operational tasks, and collaborate with application and business teams. Well-aligned with Service New Brunswick’s shared‑services model, client service orientation, and public-sector operational standards.
Holds ITIL, MS Azure Cloud, PMP, PMI-ACP, CCNA, PRINCE2, and (ISC)² Certified in Cybersecurity certifications. Adept at Agile/Scrum delivery, stakeholder engagement, and translating business requirements into scalable, secure, and cost-optimized IT solutions.
Experience
Avaso Technologies – Supporting Air Canada - NB Airports NB, Canada
IT Infrastructure Engineer Oct 2023 - Present
- Provide operational support for hybrid and cloud-connected infrastructure, supporting mission-critical airport and aviation systems.
- Support and maintain public cloud–integrated services (primarily Microsoft Azure–aligned environments), ensuring availability, performance, and security.
- Monitor infrastructure health, capacity, and availability, and make recommendations for performance and reliability improvements.
- Respond to incidents, service requests, and problems, performing troubleshooting across cloud services, Windows Server, Linux, virtualization, networking, and security layers.
- Support backup, restore, and disaster recovery operations using Cohesity, including restore validation and DR readiness testing.
- Perform patch management, vulnerability remediation, and system hardening aligned with enterprise and aviation security standards.
IT Systems Administrator Mar 2022 - Sep 2023
- Administered Windows and Linux server environments supporting multi‑country enterprise operations.
- Supported cloud‑connected and hybrid infrastructure, ensuring high availability and secure access.
- Managed SAN storage, backups, and DR workflows, maintaining near‑continuous uptime.
- Assisted in infrastructure automation and standardization initiatives.
- Participated in ITIL‑aligned incident, change, and service request processes.
- Produced operational documentation and contributed to infrastructure improvement initiatives.
IT Systems Administrator Oct 2020 - Feb 2022
- Designed and supported enterprise infrastructure delivering 99% service availability.
- Implemented backup, encryption, and disaster recovery strategies, including restore testing.
- Administered server platforms, virtualization, and enterprise storage solutions.
- Supported security controls, access management, and vulnerability remediation.
IT Specialist - Infrastructure Jul 2018 - Sept 2020
- Supported Windows Server and Linux workloads in a regulated financial environment.
- Managed enterprise backup systems and DR readiness testing.
- Supported SAN storage, virtualization platforms, and lifecycle upgrades.
- Ensured compliance through patching, access controls, and security updates.
- Acted as a technical resource on infrastructure projects and audits.
Network Engineer May 2016 - Jun 2018
- Supported national‑scale IT infrastructure including servers, networking, and security platforms.
- Participated in disaster recovery planning, system readiness, and operational support.
- Maintained DNS, DHCP, and core network services.
- Developed SOPs and infrastructure documentation.
Education
- Diploma, Electronics Engineering Technology 2023 – 2025
- BSc. Electrical/ Instrumentation Engineering 1999 – 2003
