Jonathan

Computer Programming & Analysis graduate with extensive customer service experience and a strong foundation in technical troubleshooting. Experienced in resolving customer concerns, guiding users through device issues, navigating multiple systems, and independently researching solutions. Strong communication and problem-solving skills with the ability to quickly learn new technologies and processes.

Server - HMSHost by Avolta - Toronto Pearson International Airport

(2019-11)

• Deliver high-volume customer service in a fast-paced airport environment, assisting hundreds of travellers while managing multiple priorities.
• Resolve customer concerns in real time through clear communication, problem-solving, and sound judgment while maintaining service quality under pressure.
• Collaborate with coworkers, management, and airport personnel while adapting quickly to changing operational and customer needs.

Customer Service Representative - Beck Taxi

(2017-06 - 2019-10)

• Assisted customers and drivers through phone, mobile applications, and online systems in a fast-paced dispatch environment.
• Provided first-line technical support for driver tablets and payment terminals, troubleshooting device issues and guiding users through solutions.
• Used real-time problem-solving and available resources to resolve customer and driver concerns while supporting timely service.

Ontario Advanced Diploma - Computer Programming & Analysis - George Brown College (2026-04)