Edgar Jaquez

IT professional with 8+ years of experience across network infrastructure, telecom operations, and corporate IT support. Experienced supporting enterprise users, network infrastructure, hardware, and technical deployments in Canadian and international environments. Strong troubleshooting, documentation, and project coordination skills with a hands-on approach to resolving technical issues and maintaining reliable IT operations.

IT Technical Support at Magna International (2024-04 – 2025-05)

• Resolved 90% of user issues at first contact, minimizing downtime across production and office environments.
• Administered Microsoft 365 and Active Directory accounts, ensuring secure access control and policy compliance.
• Supported Windows 10/11 environments, endpoint deployments, and device lifecycle management.
• Strengthened IT security posture by enforcing compliance standards and monitoring system adherence.
• Contributed to hardware refresh and system migration projects with minimal operational disruption.
• Produced clear technical documentation to standardize support processes and reduce recurring issues.

Warehouse Support at Green Import LTD (2026-03 – Present)

• Pick, pack, and prepare customer orders and pallet shipments.
• Operate forklift & pallet jacks and support inventory handling, restocking, and receiving.

Project Coordinator at Wind Telecom (2019-06 – 2023-07)

• Led end-to-end implementation of connectivity solutions for 300+ business clients using fiber and microwave infrastructure
• Managed 250+ infrastructure deployment projects, consistently meeting scope, timeline, and budget targets.
• Coordinated cross-functional technical teams to deliver reliable internet and enterprise network installations.
• Installed and configured networking equipment, ensuring stable service activation and client satisfaction.
• Strengthened customer retention by proactively resolving post-deployment technical issues.

Maintenance Engineer at Wind Telecom (2016-10 – 2019-06)

• Maintained and optimized 20+ backbone network sites, reducing service outages and improving regional uptime.
• Delivered 24/7 technical support for critical infrastructure incidents, restoring service under strict SLA conditions.
• Supported 150+ enterprise clients with advanced connectivity troubleshooting.
• Contributed to network expansion by coordinating installation of four new remote backbone sites.

Information Technology Infrastructure & Services – SHERIDAN COLLEGE (2023-09 – 2025-08)

Bachelor's degree in Telematics Engineering – PUCMM (2010-01 – 2017-06)