Josée Coulombe

Bilingual accounts receivable and operations professional with 20+ years of experience across leasing, technology, optics, cycling, and service industries. Combines full-cycle AR expertise — billing, reconciliation, collections, and credit administration — with specialized experience in legal asset recovery, regulatory compliance, and multilingual contract documentation. Known for resolving complex billing and enforcement cases decisively, keeping high-volume aging portfolios clean, and acting as the key liaison between law enforcement, legal counsel, and internal stakeholders.

Senior AR Specialist — Billing, Collections & Asset Recovery Operations - HOLAND LEASING LTD.

(2021-03)

Full-cycle AR management for an automotive leasing portfolio, with expanded ownership of credit administration, legal asset recovery, regulatory documentation, and fleet compliance.

• Manage full-cycle billing for an automotive leasing portfolio — lease terms, amendments, renewals, and adjustments — ensuring charges are accurate and current.
• Reconcile customer balances and receipts, resolving unapplied or misapplied cash and investigating billing disputes to their root cause.
• Manage a high-volume AR aging portfolio, driving down overdue balances through consistent collection follow-up and reconciliation accuracy.
• Submit and coordinate customer credit applications with multiple lenders, ensuring accurate documentation and timely follow-up to secure financing approvals.
• Track collection activity, promises to pay, and escalation status; partner with the Controller to resolve unresolved delinquencies.
• Coordinate recovery of leased vehicles seized or impounded by police, directing licensed bailiffs and third-party enforcement agents to secure swift release and minimize storage costs.
• Verify ownership documentation and ensure all recovery actions comply with provincial statutes and civil enforcement regulations, liaising directly with police departments, court officials, and legal counsel.
• Oversee translation and standardization of legal contracts, lease agreements, and affidavits for multilingual and international stakeholders.
• Perform lease abstraction — extracting and translating key data from multilingual agreements for executive review; design and maintain standardized templates to improve efficiency and meet regulatory standards.
• Manage end-to-end processing of traffic, parking, and camera-based violations on leased vehicles, identifying responsible drivers and transferring liability or payment promptly to avoid penalties.
• Liaise with municipal authorities and fleet services to monitor and track payment status of outstanding contraventions.
• Support month-end close through account cleanup and reconciled balances; prepare reports on delinquency, payment trends, and aging.

Operations & Administrative Coordinator - ULTIMATE TECHNOGRAPHICS

(2019-11 - 2020-10)

• Managed end-to-end order processing — from PO receipt to software license activation — across HP, Xerox, and Ricoh OEM divisions.
• Owned the full AR cycle: invoicing (QuickBooks / TUNGSTEN), payment processing (PayPal, Moneris, wire transfers), collections follow-up, and bank deposits.
• Maintained Vtiger CRM — updated client records, merged duplicates, and generated reports to keep leads and opportunities accurate.
• Tracked HP/Xerox referral commissions end-to-end, from PO submission through invoice generation and contract pricing.
• Managed AP (vendor invoice entry, payment scheduling, wire transfers, reconciliations, VAT filing) alongside software installs, tradeshow logistics, and first-line technical support.

Accounts Receivable Manager → Order & Billing Coordinator - ARGON 18 INC.

(2016-03 - 2019)

• Managed full-cycle AR: credit evaluation (EDC/Atradius), account creation, collections, and payment agreement monitoring.
• Maintained account control through detailed aging reports and financial analysis; prepared daily bank deposits and authorized orders.
• Entered and managed export billing in ERP (Fidelio); verified client data integrity and confirmed shipping instructions.
• Followed up on delayed orders and backorders, supporting logistics improvements and warranty claims.

Office Manager / Administrative Assistant - GROUPE MONTOR CAPITAL INC.

(2014-11 - 2015-06)

• Managed bookkeeping (QuickBooks), billing, client accounts, and office administration for a financial services firm.
• Coordinated meetings, travel, supplies, and administrative correspondence.

Administration & Procurement Coordinator - L'INSTITUT DE L'ŒIL DE MONTRÉAL

(2012-01 - 2014-11)

• Managed the full procurement cycle: requisitions, vendor negotiation, inventory tracking, and stock reconciliation.
• Handled invoicing, AP matching, and expense reimbursement coordination in support of management operations.

Project Coordinator - Kaba Ilco

(2011 - 2011)

Contract position

Administrative Assistant - Hautech Sécurité

(2011 - 2011)

Contract position

Receptionist / Admin Assistant - Résidences Allegro

(2010 - 2010)

IT Clerk / Administrative Support - Syntax Systems

(2007 - 2010)

Receptionist / Admin / Trainer - Nygård International

(2006 - 2007)

Medical Receptionist - Clarke Radiologie

(2004 - 2005)

Promotional Coordinator - Wireless Zone (Rogers)

(2003 - 2004)

Dental Receptionist - Dr. Harvey Hirsh D.D.S

(2002 - 2004)

Certificate - Intensive Course: Microsoft Office Suite (Word, Excel, PowerPoint), Lotus 1 & 2 - École Coronation (1996 - 1997)

Administration (1 yr) & Linguistics (1 yr) - Cégep de Jonquière (1987 - 1989)

Certification - Programming - Université de Chicoutimi (1984 - 1985)