Oreoluwa Ajayi
Senior Operations Manager | Last-Mile Delivery & Logistics Operations
About
Results-driven Senior Operations Manager with 5+ years of progressive leadership experience in last-mile delivery, logistics operations, and supply chain management within high-volume Amazon DSP (Delivery Service Partner) networks across the U.S. and Canada. Demonstrated success directing multi-route delivery operations, leading cross-functional teams of 50+ drivers and dispatch personnel, and consistently achieving top-tier KPIs — including Fantastic Plus performance ratings (≥99.3% OTD, DCR, and Scorecard metrics). Expertise in operational strategy, P&L management, cost optimization, process improvement (Lean Six Sigma), workforce planning, fleet management, and safety compliance (DOT regulations, Netradyne telematics).
Proven ability to scale operations, increase productivity by 40%, reduce costs by 25%, and build high-performing teams aligned with organizational growth objectives. Actively seeking Director-level or Senior Operations Manager roles overseeing multi-site distribution and logistics operations.
Experience
Operations Manager - Lightning Parcels Logistics Inc (LGGP) – Amazon DSP, Station DIA6 - Cherry Valley, Illinois, USA
(2025-06 - 2026-04)
Directed full-cycle daily last-mile delivery operations across a multi-route Amazon DSP, consistently achieving and maintaining Fantastic Plus performance ratings across all key scorecard metrics.
- Led, coached, and managed a team of 50+ drivers and dispatch personnel — improving productivity, on-road safety, driver retention, and overall team morale.
- Implemented data-driven operational strategies to enhance route efficiency, optimize delivery windows, and reduce delivery defects (DNA, POD compliance, customer escalations).
- Championed Netradyne AI-powered safety program, conducting driver coaching sessions and reviewing telematics data to significantly improve fleet safety scores and reduce preventable incidents.
- Managed site-level P&L, budgeting, and cost controls — reducing overtime expenditure and eliminating operational inefficiencies through scheduling improvements and workload balancing.
- Ensured strict compliance with Amazon Delivery Partner standards, DOT regulations, FMCSA requirements, and all applicable federal and state transportation safety laws.
- Collaborated with Amazon Station Operations, Delivery Associates leadership, and DSP ownership to align performance goals and resolve escalated operational issues.
Operations Manager - CNKT Logistiques Inc (DXT6) & VotreColis Inc – Amazon DSP - Canada
(2021 - 2025)
- Achieved Fantastic Plus DSP performance 48 out of 52 consecutive weeks across Amazon delivery operations — ranking as a top-performing DSP partner in the region.
- Increased operational productivity by 40% through comprehensive process optimization, SOP development, route planning improvements, and implementation of performance accountability frameworks.
- Reduced operating costs by 25% through strategic scheduling redesign, improved resource allocation, vehicle utilization planning, and reduction of unnecessary overtime.
- Recruited, onboarded, trained, and developed high-performing delivery teams — establishing a culture of safety, accountability, and continuous improvement.
- Designed and implemented Standard Operating Procedures (SOPs) that improved consistency, operational safety, regulatory compliance, and driver accountability across all shifts.
- Managed fleet operations including vehicle maintenance scheduling, telematics monitoring, and DOT/FMCSA compliance reporting to ensure zero regulatory violations.
- Coordinated directly with Amazon Operations, Station Managers, and DSP stakeholders to align service delivery expectations and proactively address performance gaps.
Operations Supervisor - Penguin Pickup - Canada
(2020 - 2021)
- Managed daily retail and logistics operations including staff scheduling, workflow optimization, and shift supervision across multiple service touchpoints.
- Conducted employee performance evaluations, delivered coaching and feedback, and implemented corrective action plans to maintain service quality standards.
- Improved overall customer experience scores through proactive service enhancements and resolution of operational bottlenecks.
Aviation Security Screening Officer - CATSA – Montreal International Airport (YUL) - Montreal, Quebec, Canada
(2018 - 2022)
- Conducted security screening operations in full compliance with Transport Canada federal regulations and CATSA protocols in a high-volume, time-sensitive environment.
- Managed high-pressure situations with professionalism, maintaining strict safety standards and clear communication with passengers and team members.
