Josée Larivière

Josée Larivière

Professional of more than twenty years in the retail luxury products and services industry who recently update her knowledge and skills to meet the growing demand to exert a human resources management role.

Demonstrated skills in customer experience management transferable to employee experience. Demonstrated brand ambassador skills transferable to the importance of employer brand communication. Demonstrated skills on attraction and retention of clients through persuasive power transferable to talent acquisition i.e., onboarding, integration and retaining employees.

Awareness of the values of Equity, Diversity, and Inclusion through visits to 50 countries and volunteering experience in India.

Gucci, Holt Renfrew Montreal 2013-2020

Supervisor ⁄ Lead Client Advisor

Responsible for delivering an exceptional customer experience, acting as a brand ambassador and as a referral to customer advisors.

Achievements: 

• 2019: Highest rate of invited customer participation at marketing and charity events.
• 2018: Exceeding the individual sales target by 12%
• 2017: VP North America division’s congratulations letter for cross-selling results.
• 2015: President and CEO’s congratulations letter for performing extraordinary results in my market.
• First North American International volunteer for a solidarity mission sponsored by the Kering Foundation to improve the lives of women around the world. 
• 2014: Extraordinary results for customer retention among the top ten employees in North America.

Holt Renfrew Montreal 2009-2013

Divisional sales associate, Gucci Menswear

Act as an expert of a key brand, develop long-term relationships with customers and increase sales in partnership with buyers and the vendor.

Achievements: 

• 07⁄2012: Selected by Mark Derbyshire Holt’s President on the national committee on the commission’s plan revision.
• 12∕2011: Achieve the President challenge in reaching the yearly individual sales target before the end of the financial year of January 2012. Among 37 of 2300 employees.
• Best success story for the introduction of a new brand in Menswear at Holt Renfrew Montreal: sales growth of 50% over three years
• Persuade existing Holt Renfrew customers to adopt a new designer in the male fashion world.
• Develop brand awareness in Montreal’s menswear market, attract and retain new customers.
• Develop long-term relationship with customers and create loyalty towards the brand.

Superior Studies: HEC in Human ressources and management

Bachelor degree in Industrial Relations

Certificate in Public Relations Management