Josheena Joganah

A highly motivated and reliable professional with a Bachelor’s degree in Hospitality Management. Possesses strong communication, management, and organizational skills, with a proven ability to work effectively in both team-oriented and independent environments. Experienced in customer service, administrative tasks, and operational management.

Demonstrates exceptional leadership and problem-solving abilities, ensuring smooth operations and a positive customer experience. Committed to delivering high-quality service and maintaining strong professional relationships.

07/2023 – Ongoing: Front Desk Assistant and Housekeeping Supervisor| Acorn Motel, Grande Cache Canada

• Customer Service - Greet and assist visitors in a professional and friendly manner. 
• Address customer inquiries and resolve basic complaints. 
• Perform various clerical tasks, such as billing, filing, data entry, and photocopying. 
• Managing department inventory 
• Check In & Check Out of guests
• Answering phone calls and e-mails
• Supervising the rooms department (Checking of rooms, Housekeeping Inventory

  06/2022 – 06/2023: Rooms Coordinator| Pre–opening of Royal Green Wellness Resort Mauritius

• Implementing SOP’s and worksheets
• Marketing of Royal Green Laundry Services
• Assuring daily briefing with the team
• Ensuring the daily operation of the Rooms department
• Billing

  11/2021 – 01/2022: Concierge| Four Seasons Resort at Anahita Mauritius

• Making travel arrangement and providing information regarding the Resort and the Island
• Arranging excursion

  04/2019 – 10/2019 : Management Trainee in Rooms department| Hôtel Le Relais de Chambord France 

• Daily inspection of rooms
• Giving task delegation to team
• Daily briefing and monthly roster
• Managing housekeeping department inventory

  07/2016 – 04/2017 : Travel Consultant| Avia Travel and Tours, Port-Louis Mauritius 

• Involved mainly in Travel arrangement
• Provided effective customer service
• Amadeus and Galileo GDS

10/2021 - Bachelor Degree in Hotel Management 

Cergy Paris University - Institut Escoffier Mauritius -

07/2020 - Higher National Diploma in Hospitality Management 

École Hôtelière Sir Gaëtan Duval Mauritius

07/2016 - Certificate – “Amadeus Novice Course”

Flymates LTD Mauritius

07/2016 - Diploma – Foundation in Travel and Tourism with Amadeus 

Flymates LTD Mauritius

11/2015 - Diplôme d’étude en langue française – DELF B2

Centre international d’etude pedagogique

11/2015 - Higher School Certificate 

New Educational College Mauritius

11/2013 - School Certificate 

Saint-Andrew’s School Mauritius