Simone van der Linden

Technical support professional with a strong foundation in troubleshooting Windows and Linux systems, computer hardware, customer support, and business operations. Recognized for quickly learning new technologies, solving technical problems methodically, and communicating solutions clearly to both technical and non-technical users. Hands-on experience includes building and upgrading desktop computers, installing and configuring Windows and Fedora Linux, diagnosing hardware and software issues, configuring drivers, supporting remote access solutions, documenting technical procedures, and researching solutions to complex technical problems.

Combines several years of customer-facing and administrative experience with a genuine passion for technology, continuous learning, and process improvement. Currently expanding technical expertise through Google IT coursework, Python, C++, GitHub, networking, and personal software development projects under Llama Labs. Seeking an opportunity to contribute as an IT Support Technician, Help Desk Analyst, Technical Support Specialist, Desktop Support Technician, or Customer Technical Support professional where curiosity, initiative, and problem-solving are valued.

Administrative Assistant / Bookkeeper - McNeil Construction Ltd. - Grande Cache, AB

• Manage day-to-day business operations by coordinating documentation, scheduling, bookkeeping, payroll support, and administrative processes for a busy construction company.
• Maintain highly accurate financial and operational records while handling confidential business information with professionalism and discretion.
• Develop and maintain Excel spreadsheets, reports, and tracking systems that improve organization and support operational decision-making.
• Troubleshoot routine office technology issues, maintain digital records, and assist with software and computer-related problems to minimize workflow interruptions.
• Communicate effectively with management, field staff, customers, and vendors while balancing multiple priorities in a fast-paced environment.
• Produce organized documentation that supports compliance, operational efficiency, and accurate record keeping.
• Demonstrate exceptional attention to detail, time management, and independent problem-solving while supporting daily business operations.

Teaching Assistant - Vancouver Career College (VCAD)

• Assisted instructors in delivering classroom activities while providing one-on-one guidance to students using industry software and digital workflows.
• Explained technical concepts in a clear, approachable manner, adapting communication styles to meet individual learning needs.
• Helped students troubleshoot software issues, project challenges, and workflow problems while encouraging independent problem-solving.
• Maintained classroom documentation, attendance records, and administrative information with a high level of accuracy.
• Collaborated with faculty to create an organized and productive learning environment.

Reception Shift Leader - Acorn Motel

• Managed front desk operations, reservations, scheduling, guest inquiries, and payment processing while maintaining exceptional customer service standards.
• Resolved customer concerns professionally, often de-escalating challenging situations through active listening and effective communication.
• Balanced multiple responsibilities simultaneously while maintaining accuracy under pressure.
• Produced daily reports, maintained business records, and ensured operational continuity during independent shifts.

Sales Representative - The Source

• Helped customers identify technology solutions by recommending computers, accessories, networking equipment, and consumer electronics based on individual needs.
• Translated technical product information into language customers could easily understand, improving confidence in purchasing decisions.
• Assisted customers with product setup questions, troubleshooting, and general technical guidance.
• Maintained product knowledge across rapidly changing consumer technology while consistently delivering excellent customer service.
• Managed inventory, merchandising, and point-of-sale transactions with accuracy and professionalism.

Grounds Maintenance Crew Member - CST Coal

• Worked safely within an active industrial mining environment while following established safety procedures and operational standards.
• Operated power tools and equipment to complete grounds maintenance and site improvement projects.
• Demonstrated reliability, teamwork, and adaptability while working in physically demanding outdoor conditions.
• Assisted with equipment movement, material handling, and general site support activities.

Diploma - 3D Animation & Design - Vancouver Career College (VCAD) (2016 - 2017)

Google IT Support Professional Certificate