Joshua Akpan

Provided exceptional customer support to 50 daily customers in a high-volume retail environment consistently achieving high customer satisfaction ratings through product knowledge and attentive service.

Sales Associate at Jendol Superstores (2024-06 – 2024-09)

Provided exceptional customer support to 50 daily customers in a high-volume retail environment consistently achieving high customer satisfaction ratings through product knowledge and attentive service.

• Processed up to 30+ transactions per shift using POS systems, maintained accuracy in cash handling and inventory management while adhering to company policies and procedures
• Collaborated with teams of 8 staff members to maintain store presentation standards. Including stocking shelves, organizing, displaying and ensuring cleanliness across 3256sqft
• Assisted in inventory counts and stock rotation, reducing product waste by identifying near-expiry items for promotion

Bakery Assistant at Old English Superstores & Bakery (2024-10 – 2024-12)

Assisted customers in selecting premium grocery products and fresh bakery items in a mid-sized retail environment.

• Managed bakery counter operations during peak hours (9am-5pm), packaging fresh bread, pastries, and confectioneries while ensuring proper labeling, pricing, and hygiene standards in compliance with food safety regulations
• Handled customer concerns professionally and resolved issues efficiently while adhering to company policies
• Learned How to use industrial equipment like Spiral mixers, deck ovens, Rack ovens

Volunteer cashier at GTCO Food and Drink Festival (2024-04 – 2024-04)

• Collaborated closely with stall kitchen staff and vendor management to synchronize order placements and streamline food delivery
• Adapted quickly to sudden technical shifts, including managing offline payment procedures during periods of poor network connectivity
• Reconciled daily sales inventory against cash receipts to ensure precise financial reporting for the stall owner

Network engineering and security analyst (OCAD) – Mohawk College (2025-01 – 2027-08)

High school diploma – Chrisland College Idimu (2018-09 – 2024-07) Food Handler certificate(2025 06 - 2031-06)