Joshua Mugunga

Respond to customer inquiries by answering questions through the phone. Resolve customer issues by troubleshooting problems processing returns or refunds and finding appropriate solutions. Maintains customer records by documenting interactions, updating account information and tracking support tickets for future reference.

Customer Support Agent at CCI Rwanda (2026-03 – Present)

• Respond to customer inquiries by answering questions through the phone.
• Resolve customer issues by troubleshooting problems processing returns or refunds and finding appropriate solutions.
• Maintains customer records by documenting interactions, updating account information and tracking support tickets for future reference.

Data Annotator at Toloka (2025-04 – 2026-02)

• Annotated and labeled large datasets (text, images, audio, or video) to support AI and machine learning model training.
• Reviewed and categorized data according to project guidelines and quality standards.
• Ensured high accuracy and consistency in data tagging and classification.

Social Media Manager at TechZone iZone (2024-02 – 2025-03)

• Created, scheduled, and published engaging content (posts, stories, videos, and graphics).
• Developed social media strategies to increase brand awareness and audience engagement.
• Monitored comments, messages, and mentions, and responded to customers in a timely and professional manner.

High School Graduate – Star Secondary School (2025 – 2025)