Joy Aguilar

Dedicated and experienced professional with over 15 years in hospitality, retail, and administrative roles, seeking a Manager position where I can leverage my leadership, operational, and customer service expertise to drive team success and deliver excellent client experiences.

Front Desk Agent - Holiday Inn Express & Suites - St. Albert, AB

(2022-02 - 2023-06)

• Performed full check-in/out procedures and managed reservations
• Informed guests about payment methods and verified transactions
• Maintained a welcoming atmosphere and addressed guest needs promptly

Cake Decorator - Pearson's Independent Grocer - St. Albert, AB

(2021-02 - 2022-02)

• Decorated cakes based on customer requests and seasonal designs
• Handled special orders and customer consultations
• Managed inventory of ingredients and packaging materials

Front End Supervisor - Pearson's Independent Grocer - St. Albert, AB

(2020-09 - 2022-02)

• Supervised front-end staff ensuring excellent customer service
• Assisted with cash handling, shift scheduling, and POS troubleshooting

Cashier - E&M Foods - St. Albert, AB

(2011-10 - 2020-08)

• Managed daily sales transactions and deposits
• Responsible for produce ordering and customer inquiries

Food & Beverage Server - Nova Inn - Wabasca, AB

(2019-06 - 2020-06)

• Delivered food & beverage services while maintaining guest satisfaction
• Handled special orders, billing, and table service

Office Administrator - Jurassic Vac Ltd. - Wabasca, AB

(2016-05 - 2018-06)

• Processed payroll, invoices, and employee records
• Managed A/P and A/R functions and prepared administrative reports

Server - New Eaglenest Restaurant - Wabasca, AB

(2012-11 - 2013-05)

• Provided customer service and handled food/beverage orders
• Resolved guest complaints with professionalism and care

Housekeeping Supervisor - Mesa Verde National Park - USA

(2010-05 - 2011-10)

• Supervised cleaning staff and conducted quality control inspections
• Addressed guest complaints and ensured safety standards

Assistant Manager - McDonald's - Philippines

(1996-03 - 2009-10)

• Managed daily operations, staff training, and customer satisfaction
• Oversaw scheduling, food safety, and inventory ordering

AEC / DEP - Accounting & Payroll - Peerless College (2023-06)

AEC / DEP - System & Office Management - Asian College of Science and Technology (2000-03)

AEC / DEP - Hotel & Restaurant Management - International Correspondence School (1998-03)