Joy Aguilar
Front Desk Agent
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About
Dedicated and experienced professional with over 15 years in hospitality, retail, and administrative roles, seeking a Manager position where I can leverage my leadership, operational, and customer service expertise to drive team success and deliver excellent client experiences.
Experience
Front Desk Agent - Holiday Inn Express & Suites - St. Albert, AB
(2022-02 - 2023-06)
- Performed full check-in/out procedures and managed reservations
- Informed guests about payment methods and verified transactions
- Maintained a welcoming atmosphere and addressed guest needs promptly
Cake Decorator - Pearson's Independent Grocer - St. Albert, AB
(2021-02 - 2022-02)
- Decorated cakes based on customer requests and seasonal designs
- Handled special orders and customer consultations
- Managed inventory of ingredients and packaging materials
Front End Supervisor - Pearson's Independent Grocer - St. Albert, AB
(2020-09 - 2022-02)
- Supervised front-end staff ensuring excellent customer service
- Assisted with cash handling, shift scheduling, and POS troubleshooting
Cashier - E&M Foods - St. Albert, AB
(2011-10 - 2020-08)
- Managed daily sales transactions and deposits
- Responsible for produce ordering and customer inquiries
Food & Beverage Server - Nova Inn - Wabasca, AB
(2019-06 - 2020-06)
- Delivered food & beverage services while maintaining guest satisfaction
- Handled special orders, billing, and table service
Office Administrator - Jurassic Vac Ltd. - Wabasca, AB
(2016-05 - 2018-06)
- Processed payroll, invoices, and employee records
- Managed A/P and A/R functions and prepared administrative reports
Server - New Eaglenest Restaurant - Wabasca, AB
(2012-11 - 2013-05)
- Provided customer service and handled food/beverage orders
- Resolved guest complaints with professionalism and care
Housekeeping Supervisor - Mesa Verde National Park - USA
(2010-05 - 2011-10)
- Supervised cleaning staff and conducted quality control inspections
- Addressed guest complaints and ensured safety standards
Assistant Manager - McDonald's - Philippines
(1996-03 - 2009-10)
- Managed daily operations, staff training, and customer satisfaction
- Oversaw scheduling, food safety, and inventory ordering
Education
AEC / DEP - Accounting & Payroll - Peerless College (2023-06)
AEC / DEP - System & Office Management - Asian College of Science and Technology (2000-03)
AEC / DEP - Hotel & Restaurant Management - International Correspondence School (1998-03)
