Joy Jagpreet Singh

Results-driven retail sales and operations leader with 6+ years of progressive experience at Best Buy, advancing from Sales Specialist to Assistant Store Manager. Proven track record of leading teams, driving sales performance, achieving KPIs, coaching employees, and delivering exceptional customer experiences. Strong expertise in sales strategy, team development, operational execution, financial and sales reporting, inventory management, and customer relationship management.

Recognized for strong communication, analytical thinking, problem-solving, and the ability to perform effectively in fast-paced, results-oriented environments.

ASSISTANT STORE MANAGER - Best Buy

(2025-09 - 2026-09)

• Lead Team Leads and Senior Associates in executing daily business-to-consumer (B2C) and business-to-business (B2B) activities while maintaining performance against key store KPIs.
• Drive daily sales execution by aligning team priorities, customer needs, operational requirements, and business objectives.
• Coach associates across multiple departments, including Operations, to strengthen performance, maintain inventory health, and ensure product and operational processes are consistently followed.
• Partner with leadership and cross-functional teams to identify business opportunities, resolve operational challenges, and improve store performance.
• Foster an inclusive, collaborative, and learning-focused environment that supports employee engagement, development, and high performance.
• Support leadership in translating business priorities into actionable plans and ensuring consistent execution across the store.

TEAM LEAD – SALES - Best Buy

(2024-10 - 2025-08)

• Led and developed a team of Sales Specialists to consistently achieve and exceed individual and store sales objectives.
• Provided ongoing coaching, feedback, and performance support to improve sales results, productivity, and customer satisfaction.
• Analyzed sales reports and KPI data to identify performance trends, opportunities, and areas requiring improvement.
• Used business insights to establish priorities and implement strategies designed to improve sales performance.
• Collaborated with cross-functional teams to improve operational efficiency and deliver a seamless customer journey.
• Supported associates in developing product knowledge, consultative selling skills, and effective customer engagement techniques.

SENIOR OMNI & SALES SPECIALIST - Best Buy

(2024-03 - 2024-10)

• Delivered seamless online and in-store customer experiences by identifying customer needs and recommending tailored products and solutions.
• Partnered with inventory and logistics teams to support product availability, order fulfillment, and efficient customer transactions.
• Consistently identified opportunities for upselling and cross-selling by understanding customer requirements and recommending complementary solutions.
• Built strong customer relationships through consultative selling, product expertise, and personalized recommendations.
• Supported customers across multiple sales channels while maintaining a high standard of service and operational accuracy.

SENIOR ADMIN SPECIALIST - Best Buy

(2023-10 - 2024-03)

• Managed administrative activities including scheduling, reporting, documentation, and inventory-related support.
• Prepared and maintained business reports to support leadership decision-making and operational planning.
• Streamlined routine administrative processes to improve efficiency and reduce time spent on repetitive tasks.
• Supported store leadership with performance tracking, planning, and day-to-day operational coordination.
• Maintained accurate records and communicated important business information to leadership and associates.

SALES SPECIALIST – COMPUTING & HOME SOLUTIONS - Best Buy

(2021-09 - 2023-09)

• Specialized in Computing and Home Solutions products, services, and customer solutions.
• Consistently ranked among the top sales performers within the department by delivering strong sales results and exceptional customer service.
• Built lasting customer relationships by identifying individual needs and providing personalized product and solution recommendations.
• Utilized consultative selling, upselling, and cross-selling techniques to maximize sales opportunities.
• Maintained strong product knowledge to confidently educate customers and recommend solutions aligned with their requirements and budget.
• Supported customers throughout the purchasing journey, from product discovery and comparison through final solution selection.