Joy Wanie

Strong interpersonal and verbal communication skills developed through direct customer service interactions in retail. Demonstrated ability to actively listen, address customer concerns with empathy, and explain products or store policies clearly.

I worked at H&M for three years and I would say customer relationship management built rapport with frequent customers by remembering preferences, recommending products, and promoting loyalty programs. Business communication communicated clearly with team members during shift transitions and store meetings, and resolved customer issues with professionalism and empathy.

Diploma Program Business Administration for event planning & hospitality Robertson College, Calgary, Alberta