Kahruba Shamsuddin

Detail-oriented Student Services, Financial Aid, and administrative professional with over 5 years of experience supporting students in post-secondary education environments. Experienced in OSAP administration, student enrollment, campus administration, office coordination, records management, regulatory compliance, and administrative support. Proven ability to provide exceptional student service, manage confidential documentation, coordinate day-to-day office operations, and collaborate with academic and administrative teams to improve student success and organizational efficiency.

Financial Aid Officer & Office Administrative - Academy of Learning Career College - Brampton, ON

(2025-05)

• Review and process financial aid documentation while ensuring compliance with Ministry and institutional requirements.
• Maintain accurate academic, financial, and administrative records using student information systems.
• Coordinate with Ministry representatives regarding student files, compliance, and audits.
• Provide administrative support including scheduling appointments, preparing reports, maintaining filing systems, and managing correspondence.
• Assist with student registration, document collection, and verification of required records.
• Utilize Zoho CRM, Microsoft Office Suite, and Google Workspace to manage records and improve operational efficiency.
• Collaborate with admissions, academic, and administrative departments to deliver exceptional student service and support daily campus operations.

Financial Aid Officer & Office Administrator - Taha College - Brampton, ON

(2025-01 - 2025-04)

• Assisted students with OSAP applications, financial aid, admissions, and enrollment.
• Maintained academic and financial records while ensuring compliance with institutional policies.
• Managed front desk operations and responded to student, faculty, and visitor inquiries.
• Scheduled appointments, meetings, and examinations.
• Managed email correspondence, filing systems, and office records.
• Prepared reports, entered data, and maintained administrative databases.
• Supported admissions and academic departments with daily administrative operations.

Campus Administrator, Financial Aid Assistant and student service - Citi College of Canadian Careers - Mississauga, ON

(2023-12 - 2025-01)

• Serve as the first point of contact by answering phones, directing calls, and greeting visitors.
• Maintained student records, attendance, academic progress, and financial aid documentation.
• Coordinated daily campus administrative operations and student support services.
• Assisted with admissions, scheduling, examinations, graduation documentation, and academic records.
• Provided front desk support while responding to student, faculty, and public inquiries.
• Ensured compliance with institutional policies and Ministry requirements.
• Assisted in organizing campus events and resolving administrative and student concerns.

Clerk - Metro - Mississauga, ON

(2023-09 - 2024-01)

• Delivered excellent customer service in a fast-paced retail environment.
• Assisted customers with product inquiries and purchases.
• Maintained inventory accuracy, merchandising standards, and store organization.

Customer Service Associate / Cashier / Inventory Associate - Burger Factory - Mississauga, ON

(2022-05 - 2023-06)

• Processed customer transactions accurately using POS systems.
• Assisted with inventory management and stock replenishment.
• Maintained cleanliness and organization of the work area.
• Trained new employees on customer service standards and operating procedures.

Invigilator & Test Administrator - IELTS Testing Center

(2018-01 - 2020-01)

• Administered examinations in accordance with standardized testing procedures.
• Verified candidate identity and ensured examination security.
• Maintained accurate examination records and documentation.
• Provided professional assistance while ensuring compliance with testing regulations.

Diploma - Business Management - Citi College of Canadian Careers

Certificate - Computer Office Applications - Citi College of Canadian Careers (2023-08)

Bachelor of Arts (Honours) - Fashion Designing - Shanto Mariam University of Creative Technology