Kale John-High

Demonstrates strong organizational skills, attention to detail, and critical thinking in a healthcare administrative setting. Experienced with electronic medical records, patient documentation, and clinical administrative support in fast-paced environments.

Medical Office Assistant / Unit Clerk Practicum Student at Southern Alberta Institute of Technology (SAIT) Dental Clinic | June 2026 - July 2026

• Used Dentrix Dental Practice Management Software to update treatment plans, verify and correct patient demographic information, and maintain accurate electronic patient records while adhering to patient privacy and confidentiality standards.
• Conducted a comprehensive alphabetical audit of patient charts from the previous five years to ensure accuracy, organization, and compliance with record-keeping standards.
• Applied critical thinking to identify documentation discrepancies by cross-referencing paper charts with electronic medical records, ensuring accurate and complete patient information.
• Organized and cataloged patient records for off-site storage while maintaining strict confidentiality and attention to detail.
• Followed infection prevention and control (IPAC) protocols while cleaning, disinfecting, and disposing of student typodonts in accordance with clinic procedures.
• Completed a project-based practicum with a high degree of independence, demonstrating strong prioritization, organization, time management, and initiative.

Keyholder at FivePoint Cannabis | April 2025 - December 2025

• Redesigned the store's vault organization and labeling systems, improving efficiency, accuracy, and ease of inventory management.
• Delivered exceptional customer service in a fast-paced retail environment.
• Processed transactions and maintained accurate records while adhering to AGLC regulations.
• Assisted with inventory control, merchandising, and daily store operations.

Supervisor | Interim Store Manager at Spiritleaf | April 2023 - January 2025

• Coordinated daily operations, communication, and scheduling for a team of four employees in a high-volume retail environment.
• Maintained confidential records, regulatory documentation, financial reports, and compliance requirements with a high degree of accuracy.
• Created staff schedules and collaborated with management teams to ensure adequate staffing and operational coverage.
• Managed customer concerns and conflict resolution while maintaining professional service standards.
• Performed daily cash reconciliations, deposits, reporting, and record management.
• Implemented organizational systems that reduced inventory discrepancies from approximately 30 per month to zero.
• Trained and supported employees on procedures, compliance requirements, and workplace expectations.
• Analyzed operational data and performance metrics to support business goals and improve efficiency.

Freelance Graphic Designer at Self-Employed | March 2020 - Present

• Managed multiple concurrent projects while balancing deadlines, client expectations, and administrative responsibilities.
• Maintained organized digital records, invoices, contracts, and project documentation.
• Communicated with clients through phone, email, and virtual platforms to coordinate project requirements and revisions.
• Prepared professional documents, presentations, and print materials with precision.
• Prioritized competing requests while ensuring timely completion of deliverables.
• Worked independently while maintaining consistent communication and project organization.

Certificate in Medical Office Assistant and Unit Clerk – Southern Alberta Institute of Technology (SAIT) | 2026

Diploma in Graphic Communications and Print Technology – Southern Alberta Institute of Technology (SAIT) | 2021