Faiza Mohamed

Motivated and detail-oriented Medical Office Assistant and Unit Clerk with a Medical Office Administration & Unit Clerk Diploma and hands-on clinical office experience. Skilled in patient scheduling, medical records management, EMR systems, documentation, and front-desk support. Strong communicator with excellent organizational skills and a commitment to providing professional and compassionate support to patients and healthcare teams.

Unit Clerk - ALBERTA HOSPITAL - Edmonton, AB

(2024-10 - 2026-01)

• Managed patient records and maintained accurate, confidential medical documentation.
• Processed physician orders and updated electronic health records (EHR) accurately and efficiently.
• Coordinated communication among physicians, nurses, patients, and other hospital departments to support seamless patient care.
• Answered telephone calls, responded to inquiries, and directed calls to the appropriate staff.
• Scheduled patient appointments, diagnostic tests, and medical procedures.
• Prepared, organized, and maintained patient charts while ensuring compliance with confidentiality and privacy standards.
• Provided administrative support to healthcare professionals, contributing to efficient daily unit operations.
• Communicated professionally and compassionately with patients and their families regarding hospital services and procedures.

Medical Office Assistant - FAMILY FIRST MEDICAL CLINIC - Edmonton, Alberta

(2022-06 - 2024-09)

• Assisted healthcare providers with patient intake and medical history documentation.
• Handled incoming calls and addressed patient inquiries professionally.
• Organized and maintained office supplies to ensure smooth operations.
• Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
• Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
• Assisted with referrals and prepared medical records for patients.
• Managed medical records using an electronic health record system.

Custodian - EDMONTON PUBLIC SCHOOLS - Edmonton, Canada

(2021-06 - 2022-02)

• Provide daily support to staff and students while maintaining a safe and clean school environment.
• Assist with front office interactions, supporting students and supervising hallway flow.
• Demonstrate reliability, professionalism, and communication with school administration.

Diploma - Medical Office Administration & Unit Clerk - Sundance College