Elaheh Nasirpour

Over 5 years of experience in office administration, data management, client service, and healthcare support roles.

Medical Office

Administration graduate with hands-on practicum experience in a high-volume radiology clinic. Experienced in patient registration, intake, appointment scheduling, front-desk operations, and professional patient/client relations. Skilled in medical records management, requisition processing, documentation, and maintaining accuracy, confidentiality, and compliance.

Knowledgeable in MSP, insurance claims, workplace injury, and motor vehicle accident claim processing. Proficient in OSCAR EMR, Davis RIS, Microsoft Office Suite, Teams, Zoom, and database management systems. Strong administrative skills, including data entry, document preparation, filing, report generation, and workflow coordination.

Excellent communication, customer service, conflict resolution, problem-solving, and team collaboration skills; Highly organized and detail-oriented.

Medical Office assistant Practicum at Brooke Radiology (2026-05 – 2026-06)

• Greeted and welcomed patients and visitors, providing professional front-desk support in a busy radiology clinic.
• Answered high-volume phone calls and emails, responding to patient inquiries, bookings, cancellations, and appointment changes.
• Registered patients, verified demographics, and maintained accurate electronic medical records using Davis RIS.
• Scheduled, rescheduled, and confirmed ultrasound and imaging appointments while providing preparation instructions.
• Processed MSP claims and insurance claims related to workplace injuries and motor vehicle accidents.
• Coordinated walk-in X-ray patient intake and requisition processing.
• Prepared imaging CDs, reports, and medical record requests while maintaining strict confidentiality standards.

Office Administrator at 199 Company (2025-05 – 2025-11)

• Managed high-volume phone, email, and client communications, responding to inquiries promptly and professionally.
• Coordinated appointment scheduling, administrative follow-ups, and daily office operations.
• Maintained accurate electronic and physical records, ensuring efficient document management and retrieval.
• Prepared reports, correspondence, and administrative documentation with a high level of accuracy.
• Collaborated with team members to support workflow efficiency and quality service delivery.

Customer Service Team Lead at Senso Company (2019-01 – 2024-12)

• Supervised daily customer service operations and managed high-volume client interactions, inquiries, and service requests.
• Maintained accurate client records, updated internal databases, and prepared operational reports and administrative documentation.
• Coordinated staff schedules and workflow distribution to support efficient operations.
• Trained and onboarded new team members on customer service standards and communication procedures.
• Collaborated with internal departments to resolve issues, improve service quality, and ensure customer satisfaction.

Certificate in Medical Office assistant – Vancouver Community College (VCC) (2026)

Bachelor's Degree in Software Engineering – Allameh University (2014)