Front of House Manager - Wacky wings - Timmins, ON
(2024-12)
- MOD Shifts
- Staff disciplines/ coaching
- Enforcing policies (smoke breaks, sections, cell phones,etc)
- Alcohol policies strictly enforced –AGCO Training
- Health Department policies enforced
- Dealing with all in house guest complaints in a timely and effective manner –Guest first priority
- Embraces and fosters a culture of building relationships
- Monitor R&M for all equipment and facilities
- Oversee all tasks and responsibilities for all employees
- Plan and organize daily operations
- Determine type of services to be offered and implement operational procedures
- Organize and maintain inventory
- Negotiate arrangements with suppliers for food and other supplies
Food Service Supervisor - Excellence RSR - Longueil, Montreal, QC
(2023-01 - 2024-11)
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Performed continuous evaluations of employee performance and service levels.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Supervised portion control and quantities of preparation to minimize waste
Food and Beverage Manager - Tabula Rasa Resort - Galle, Sri Lanka
(2022-03 - 2022-12)
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Identify customers' needs and respond proactively to all of their concerns.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Advising customers on wine selection.
- Overseeing client bookings & reservations.
- Organizing the daily and weekly rotates the Restaurant and bar staff.
- Appraised staff performance and provided constructive feedback to improve overall productivity.
- Inspected dining and serving areas for cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Restaurant & Bar Manager - Jetwing Hotels - Yala, South, Sri Lanka
(2019-07 - 2022-11)
Promoted
- Ensuring the highest standards of food and beverage service.
- Keeping control of food and labor costs.
- Health, Safety and hygiene procedures standards are maintained.
- Responsible for recruiting, training & developing restaurant staff.
- Dealing with and resolving customer complaints.
- Maximizing all business opportunities to drive sales.
- Communicating with the kitchen staff to ensure efficient food service.
- Advising customers on wine selection.
- Overseeing client bookings & reservations.
- Organizing the daily and weekly rotates for the Restaurant and bar staff.
- Ability to create a great atmosphere & be an inspirational host.
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Appraised staff performance and provided constructive feedback to improve.
Restaurant & Bar Executive - Jetwing hotels - Yala, South, Sri Lanka
(2018-01 - 2019-07)
Food & Beverage Executive - The Palms Hotel - Beruwala, West, Sri Lanka
(2016-05 - 2017-04)
Restaurant & Bar Supervisor - Temple Tree Resort - South, Sri Lanka
(2015-07 - 2016-02)
HOD
Bartender - Jebel Ali Golf Resort - Dubai, UAE
(2013-06 - 2015-06)
Bartender - Aman Resort - Tangalle, Sri Lanka
(2012-12 - 2013-06)
Receptionist - Barberyn Ayurveda Resort - Weligama, South, Sri Lanka
(2011-03 - 2012-08)
Trainee Cook - Royal Plams Hotel - Kalutara, West, Sri Lanka
(2010-12 - 2011-06)
Trainee Waiter - Taj Hotels & Resort - Bentota, West, Sri Lanka
(2009-12 - 2010-06)
Trainee Waiter/Waiter - Koggala Beach Hotel - Koggala, South, Sri Lanka
(2008-10 - 2009-10)
