Kim Peterson

Results-driven Hospitality & Food Service Leader with 17+ years of progressive management experience across high-volume restaurants, quick-service chains, and entertainment venues. Proven success in multi-unit operations, team development, P&L management, cost control, food safety compliance, and customer loyalty strategies. Adept at driving operational excellence, scaling new openings, and building strong community partnerships to grow brand presence.

Operations Manager - Passionate Hospitality Group - Edmonton, AB

(2025-01)

• Lead daily operations for multiple food service outlets, ensuring compliance with food safety and labor regulations.
• Manage hiring, training, and scheduling for diverse staff teams to maximize productivity and service quality.
• Drive profitability through effective cost control, waste reduction, and upselling strategies.

General Manager – Fatburger/Concession Twin Rinks - River Cree Resort Casino - Enoch, AB

(2019-01 - 2024-12)

• Directed food service operations, staff of 40+, and vendor partnerships to support large-scale events.
• Implemented inventory management system, reducing stock loss by 15%.
• Coordinated community engagement programs, boosting brand visibility and customer loyalty.

General Manager - Boston Pizza - Edmonton, AB

(2014-01 - 2019-12)

• Managed high-volume casual dining location with full P&L responsibility (~$4M annually).
• Recruited, trained, and developed a 50+ person team, reducing turnover by 20%.
• Increased guest satisfaction scores by 18% through improved service protocols and staff training.

Training Manager - Subway - Edmonton, AB

(2012-01 - 2014-12)

• Designed and delivered training programs across multiple franchise locations.
• Standardized onboarding processes, reducing new-hire ramp-up time by 25%.

Restaurant Manager - McDonald's - St. Albert, AB

(2011-01 - 2012-12)

• Directed daily operations for high-volume quick-service restaurant.
• Improved drive-thru service speed by 12% through process optimization.

Restaurant Manager - Chuck E. Cheese - Edmonton, AB

(2007-01 - 2011-12)

• Supervised front- and back-of-house operations for family entertainment venue.
• Enhanced safety and compliance training, reducing workplace incidents.

Store Manager - Burger King - Edmonton, AB

(2004-01 - 2007-12)

• Managed operations, scheduling, and staffing for a fast-paced QSR environment.
• Increased sales through local promotions and upselling initiatives.

Store Manager - Tim Hortons - Shelburne, NS

(1997-01 - 2004-12)

• Oversaw all aspects of operations including staffing, payroll, inventory, and compliance.
• Achieved consistent year-over-year sales growth through operational improvements.

Diploma - Hospitality Management & Business Management