Katherine Leeking

Compassionate caretaker with 10 years of experience working with children with special needs in group homes, daycare, and public-school settings. Demonstrated skills in assessing children's needs and connecting them to education and leisure activities that enhance their social and life skills. Highly empathetic to children's behavioral challenges and experienced in maintaining their psychological and overall well-being.

Certified

Child and Youth Worker with Ontario College of Social Workers. Detail-oriented Administrative professional with 10+ years of experience supporting operations, client communication, scheduling, documentation, and records management across healthcare, customer service, and small business environments. Highly organized, dependable, and skilled in managing multiple priorities while maintaining confidentiality, accuracy, and professionalism.

Proven track record of providing exceptional customer service to clients, including responding to inquiries and connecting them to appropriate resources.

Business Owner / Administrator at Just Pawing Around Downsview (2020-10 – Present)

• Managed all administrative operations including scheduling, invoicing, and client records
• Collected, verified, and maintained confidential vaccination and compliance documents
• Communicated professionally with clients regarding policies, schedules, and updates
• Maintained organized digital and physical filing systems
• Coordinated home visits and service delivery logistics
• Ensured accurate record-keeping and long-term client retention

Animal Care Attendant (Administrative & Client Support Focus) at Pet Nation Animal Hospital (2025-03 – 2025-12)

• Maintained accurate animal health records (weight, temperature, symptoms) and administrative documentation with Digitail, Microsoft 365 and Google Suite
• Scheduled and coordinated veterinary appointments and follow-ups using Digitail
• Served as a primary point of contact for client inquiries via phone and in person in a 24-hour animal hospital, demonstrating problem solving skills and interpersonal communication skills
• Processed payments, managed checkout transactions, and handled receipts
• Supported daily administrative operations and ensured compliance with protocols
• Maintained organized, sanitized, and well-functioning front-of-house operations in the clinic

Customer Support Associate (Administrative Operations) at Drop (2018-09 – 2022-02)

• Managed and resolved high-volume ticket queues with problem solving skills while maintaining detailed, accurate documentation of customers concerns
• Trained and onboarded 10+ new hires, including procedural and system training
• Created and updated internal administrative guides and process documentation
• Maintained CRM accuracy and macro response libraries
• Analyzed customer feedback data to support operational improvements
• Implemented AppFollow monitoring, improving company app ratings by ~1.5 stars

Shift Supervisor at Starbucks Coffee Company (2017-03 – 2018-09)

• Coordinated staff schedules, labor planning, and daily operational coverage
• Managed inventory, ordering, documentation, and vendor communication
• Completed cash handling, reconciliations, and secure deposits
• Liaised with corporate facilities to document and resolve maintenance issues
• Ensured compliance with company policies and operational procedures

Certified Barista Trainer & Barista at Starbucks Coffee Company (2015-08 – 2018-09)

• Delivered structured training and maintained accurate training documentation
• Supported daily operations through organized workflow and teamwork
• Assisted with inventory tracking, documentation, and store upkeep

ABA Instructor (Administrative & Client Liaison Role) at Private Practice (2014-04 – 2016-12)

• Assessed children' needs and coming up with 1-on-1 action plan to refer families to appropriate services and resources (speech therapy, behavioural therapy, specialized education programs)
• Designed and implemented recreational activities for children with developmental disabilities, aiming to improve their social and life skills
• Maintained confidential client files, assessments, and progress records
• Coordinated schedules and communicated updates with families
• Documented treatment plans and progress notes accurately

College Certificate in Child and Youth Worker (CYW) – Sheridan College

High School Diploma – Cardinal Leger Secondary School