Product Owner / Business System Analyst - Hyundai Motors
(2024-09 - 2026-07)
As a Business Analyst at Hyundai Motors my role was to enable dealer, retail, and customer-facing programs by converting business needs into clear, actionable requirements and ensuring that system enhancements deliver measurable value across the digital ecosystem.
- Expertise in troubleshooting technical issues and working with vendors
- Experience with UML using Use Cases, logical data models, business object models and entity- relationship models, Activity Diagrams, and Sequence Diagrams.
- Extensive experience in business process redesign and business process analysis
- Successfully performed user acceptance testing (UAT) to validate system enhancements against business requirements.
- Participate in month-end closing, preparing reconciliations and other accounting duties as assigned for separation of duties or business efficiencies
- Complete detailed process analysis: gather data, investigate cause-effect relationships, identify root cause, summarize analysis and findings, and devise a plan of action.
Product Owner / Business System Analyst - Portfolio+ / Volaris Group
(2021-09 - 2024-09)
As a Business Analyst/ Product Owner I was responsible for various ongoing enhancements and implementation in the application. The project included an API platform for catering to banking and financial needs of the clients. The scope also included running prospector queries and working on Qdirector along with application enhancements.
- I was involved in report preparation and be a liaison to corporate clients for running reports.
- I was responsible for ensuring EFT process and reporting accuracy, and identifying process and reporting enhancements to deliver reporting efficiencies
- Conducted client sessions for new enhancements and cloud onboarding initiatives.
- Team up with cross-functional team members for getting projects done.
- Provided support for existing P+ Applications and adhered to customer needs when required.
- Acted as a resource for identifying and prioritizing projects, defining new processes, documenting business cases, and managing changing requirements.
- Produced detailed business specifications and test cases for system changes, translating business needs into technical requirements and supporting user acceptance testing (UAT).
Intermediate Business Analyst - United Health Care
(2020-03 - 2021-01)
Project about DHHR provides various healthcare services like Medicaid, CHIP, SNAP etc to the eligible West Virginia individuals. The integration between various internal and External systems is achieved using Middle ware.
- Analysis of the current business process and defined the scope of the project.
- AS- IS process analysis to determine project feasibility
- Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily stand-ups, iteration reviews, and retrospectives.
- Used Jira to document user stories and maintain requirements throughout the delivery lifecycle.
- Captured usability-related requirements in product backlogs and validated sprint backlogs with the delivery team.
- Participated in JAD sessions for requirement and risk analysis with various stakeholders
- Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand
- Extensively used process re-engineering to improve existing processes in order to deliver more value to the end user
- Proficient in extracting data from different file formats like XML, text.
- Tremendous experience in tuning the MS Excel, Access queries and the data base
- Experience in automating APIs using REST Framework and SOAP UI
- Experience in writing Database queries for performing data validation using MS SQL Server, SQL Developer
Intermediate Business Analyst - Duca Financials
(2018-09 - 2020-02)
Project is about Credit Risk Management System in Duca Group which was developed to enhance the already developed Credit Risk Management System before finalizing the contract. With this new implementation, the US credit history is checked along with other factors to determine if a person is eligible for the loan.
- Worked an interface between management, stakeholders and execution team
- Worked closely with the QA team and developers to clarify functionality, resolve issues, and support delivery.
- Worked on HP QC for test management, wrote and executed user acceptance testing (UAT) cases, and created dashboards to track testing progress.
- Worked with Excel, VBA, SQL and Database Concepts
- Experience with process summary analysis and documentation, process mapping, and gap analysis
- Worked with Visio to create Activity Diagrams
- Gathered data and conducted a SWOT analysis to understand the premise “where we are now” to plan moving forward.
- Interacted with DBA to understand the process of data extraction, transfer, download, integrating and conversion
- Participated in project and Scrum ceremonies and working groups across initiatives with varying scopes and complexities.
- Experience with process summary analysis and documentation, process mapping, and gap analysis.
- Created a Macro with Excel VBA to automate tasks
- Good Exposure to RUP, Scrum process to implement Agile Methodology.
- Performed Brain storming sessions with Credit division including, Credit Risk staff, Credit Risk committee, Chief Credit Risk officer, conducted individual and group (JAD) sessions with business stakeholders and technical units for gathering Business Functions.
Business System Analyst - Desjardins
(2016-10 - 2018-08)
Desjardins create a web service platform to integrate with the existing AutoWorx™ origination system. The new web service will allow dealers to enter applications using their existing origination software systems.
- Created data visualizations that support decision-making
- Defined, analyzed, and facilitated business requirements and process models for an automotive financing web service platform.
- Identified and established the project scope based on requirement analysis to define impact, outcome criteria, and measure taking actions
- Addressed stakeholder concerns and acted as a liaison for business units to analyze business and user needs.
- Prepared and maintained process documents to support reporting best practices
- Participated in JAD sessions for requirement and risk analysis with various stakeholders
- Coordinated with UX/UI teams to create wireframes and prototypes for proposed functionality.
- Performed ongoing research to stay current with industry trends and developments
- Maintained a close and strong working relationship with teammates and management staff to achieve the expected QA result for the project team.
- Assisted the QA team by reviewing test cases and clarifying user stories to ensure complete functional coverage.
Business Analyst / Business System Analyst - Canada Computers
(2014-10 - 2016-09)
The project is about the development of an e-commerce and Mobile application for Canada Computers to increase the customer base and showcase discounted prices.
- AS- IS process analysis to determine project feasibility
- Ensured that the stakeholder/client needs were addressed
- Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily scrums, iteration reviews, and retrospectives.
- Captured all usability-related requirements in product backlogs for the e-commerce and mobile applications.
- Validated sprint backlogs with the team by conducting sprint review and daily stand-up meetings.
- Worked on Visio to create Use case and Activity diagrams
- Performed GAP analysis of business rules, business and system process flows and requirements
- Provided strategic support in development of detailed project plans and target dates
Business Coordinator & Analyst - Axis Bank
(2012-07 - 2014-09)
Axis Bank needs to add page to allow customers to book an appointment, change slots, and pick a representative of their choice.
- Performed GAP analysis of business rules, business and system process flows and requirements
- Interfaced with third-party vendors to support the timely delivery and high quality of services to the business.
- Fostered a work environment that values the people and encourages participation, creativity, learning, and accountability
- Facilitated requirement workshops with various stakeholders
- Followed up on and tracked customer queries
- Conducted business requirement definition, business process documentation, and organization-wide training.
- Worked with UX/UI teams to create wireframes for the proposed functionality
- Ensured usability-related requirements were documented in the Business Requirements Document (BRD), including UI specifications.
- Conducted business requirement definition, business process documentation, and organization-wide training
- Coordinated customer onboarding initiatives, including welcome programs designed to encourage customers to open additional accounts.
- Planned and coordinated the development of primary and secondary market research
- Contributed to written and verbal communication specific to the project
