Kathryn Day

Account and marketing professional with over 20 years of experience cultivating and deepening client relationships, leading high performing teams, and meeting or exceeding organizational objectives. Consistent earner of highest marks for customer satisfaction. Outstanding communicator focused on accurate planning, role clarity, and execution to deliver projects on time and with the highest quality standards.

Dedicated

Volunteer who commits to various community projects, demonstrating leadership, teamwork, and a commitment to making a positive impact.

Customer Account Leader - Standard Aero

(2024-01)

• Serve as primary customer contact, ensuring clear, consistent communication on scope, timelines, and financials to deliver a seamless customer experience
• Liaise between operations, engineering, materials, and sales teams to align priorities and consistently meet or exceed customer expectations and delivery targets
• Lead resolution of complex customer issues, effectively de-escalating concerns and negotiating outcomes that balance client satisfaction with business priorities
• Provide informal leadership within the business unit, mentoring team members and driving engagement initiatives that support a strong, connected workplace culture

Account Executive - DATA Communications Management (DCM) - Winnipeg MB

(2013-01 - 2024-12)

• Created the largest growth portfolio in the Winnipeg market including a new column of sales (increasing portfolio by 150% year over year)
• Strengthened relationships with existing and lapsed accounts
• Served on Sales Advisory Council to test and implement business development initiatives
• Represented firm at national and international conferences
• Ensured schedules with customers, support staff and production managers were aligned so as to ensure customer expectations for time and quality were met or surpassed

Web to Print Coordinator - The Prolific Group - Winnipeg MB

(2011-01 - 2013-12)

• Led all aspects of the development of a new Web to Print Program including; development of Marketing Plans and support personalized for multiple locations, assistance in selling, and the creation of each Store Front

Team Leader - Globally Boundless (a division of Printcrafters) - Winnipeg MB

(2010-01 - 2011-12)

• Assigned orders to the planning team ensuring no timing conflicts with Production team
• Conducted weekly planning meetings to implement and review standard operating procedures, recognize team and organizational achievements, and to evaluate areas for optimization

Relationship Manager - Globally Boundless (a division of Printcrafters) - Winnipeg MB

(2003-01 - 2010-12)

• Received and planned orders from customer coordinating print, working with the production staff to solve problems and deliver product on-time
• Trained and supported new employees

Diploma - Advertising Arts - Red River College (2000-12)