Kayla O'Dorico

I’ve built my career in a variety of roles and industries, mostly in small companies where I was responsible for many roles at once. I’m used to wearing many hats, and I sincerely enjoy it. I thrive in an environment where I am challenged.

Wilson Corp, Mount Forest - Accounts Payable/Receivable

QuickBooks Accounting

● Keeping track and inputting of all company vendor invoicing for several businesses

● Paying vendors in a timely manner and according to their payment terms

● Cost analysis & pricing comparison

● New vendor set up & credit applications

● Creating/editing/printing all cheques

● Follow up with Department Heads on paperwork/purchase orders

Receivables

● Collecting payments -EFT, ET, Cheque and Cash

● Posting receipts

● Resolving discrepancies

● Creating and making bank deposits for all companies

● Counting and depositing all cash funds from ERS machines

● Settling and balancing all company bank accounts

● Monitoring all banking transactions

Additional Responsibilities

● Switching contracting and licensing as companies are developed

● Managing all company wide credit cards to monitor purchases and balance accounts

● Setup new file room at the new building

● Maintain a high level of organization and create a proper file system for payable,

receivables, HR, and development documents.

● Ordering and maintaining all office supply stock and orders

● Pricing out new equipment and/or office needs

Synergy Exteriors, Orangeville - Administration 2020-2023

Job Progress Contractor Software

● Receiving payments

● Creating invoicing

● Following up on late payments

● Preparing, organizing and storing information in paper and digital form

● Dealing with queries on the phone and by email

● Managing scheduling, meetings, appointments, and job production

● Update and track in operating system

● Maintaining office systems

● Liaising with suppliers and contractors

● Liaising with staff in other departments

During this time I also worked for their social media and advertising company. During COVID I transitioned to the office on a full time basis.

Hockley Valley Resort, Mono 2010-2020

Achievements

● Winning Of The Hockley Award For Serving Extraordinary Experiences 2012

● Winning Of The Hockley Award For Serving Extraordinary Experiences 2014

● Employee of the Year Award 2016/2018/2020

● Multiple promotions and progression from previous titles/roles

Accounts Payable Administrator 2014-2020

● Keeping Track Of All Resort Vendor Invoicing

● Paying Vendors In A Timely Manner

● Cost Analysis & Pricing Comparison

● New Vendor Set Up & Credit Applications

● RMT Payroll

● Costing SpreadSheet For Individual Departments

● Sign and Receive Purchase Orders

● Confirm Shipments

● All Inventory Counts Weekly & Monthly

● Inputting Invoices Into Great Plains Accounting System

● Creating/Editing/Printing All Cheques

● Creating & Maintaining Filing System For Accounting

● Follow Up With Department Heads On Paperwork/Purchase Orders

● Creating & Placing All Receiving & Housekeeping Purchase Orders

● Resort Banking and Deposits

● Health & Safety Member For Accounting

● Attend Health & Safety Meeting

● Complete Health & Safety Reports For 2 Departments

Event Coordinator - APRIL 2016 - MAY 2020

● Finalizing corporate & social events.

● Initiate connection with contracted groups.

● Schedule site tours, conference calls and appointments as necessary to provide information to groups about their stay/event.

● Overview and communicate resort policies, package parameters and all contracted details with each group.

● Work with groups on all details to complete banquet event orders (BEO’s)

● Offer suggestions to groups to improve their experience, to include upselling of resort amenities/offerings.

● Meet required deadlines for communication of group’s details to required members of the resort team via BEOs.

● Participate in schedule as needed for daily inspection of all meeting room set-ups, ensure accuracy, safety & cleanliness.

● Daily overview & check in’s with all groups on-site prior to meeting start.

● To attend all required training sessions.

● To communicate with the Catering Event Manager/Sales Manager regarding any possible guest concerns and operational issues.

● Maintain a functional and productive relationship with all departments to ensure all clients and staff are competently informed of groups immediate needs, changes.

● To provide a strong team spirit and positive morale, offer suggestions and ideas.

Senior Corporate & Events Concierge

● Maintain an average of 99% customer satisfaction - scored on corporate survey

● Maintain good working relationship with center staff, customers and corporate personnel

● Attending to all clients with high level of professionalism

● Assist in event management and corporate planning

● Ensure proper billing with changes or additions to event summary

● Inside sales working directly with corporate clients to cultivate positive relationships

● Train lower-level employees to provide high level of service to clients

Spa Supervisor/Receptionist - JUN 2010 - MAR 2014

Medical Leave Contract

● Open & Closing The Spa

● Handling All Customer Complaints

● Interviewing & Training New Staff

● Booking Appointments/Assisting Guests

● Scheduling All Staff Accordingly

● Submitting Payroll For All Staff

● Maintaining A High Level Of Customer Service

● Booking All Corporate Events

● Working With Corporate Groups To Create Customized Days Or Packages

● Responsible For All Billing For Both Corporate And Leisure Guests

Currently enrolled to complete my CPA.